PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Michele A.
Honestly I have been using the dental formula for some time now and my dog’s teeth are not any cleaner. She is small and doesn’t drink a lot so I am thinking that could be why, but might have to try something else.
Response from PetLabCo.Aug 12, 2024
Hello Michele, We’re sorry to hear that the product isn’t meeting your expectations. We’d like to get in touch to discuss how we can assist you. Could you please provide your Order ID? Thank you, PetLab Co.
Sheryl F.
They don’t seem to be working as well I use probiotic and coat and skin and my dog has started to have skin problems. My current order number is 815636 but I’m on monthly subscription
Response from PetLabCo.Aug 12, 2024
Hey Sheryl, We're sorry that your dog is having this experience. Could you please provide us with your Order ID? We will have a representative reach out to you shortly so we can look into this matter further. Sincerely, PetLab Co.
Keith N.
I like the products but it's difficult to log into the website to change my subscriptions. My dog doesn't like the beef Jerky treats and I don't want anymore. Order ID 8113303 dated 7/31
Response from PetLabCo.Aug 12, 2024
Hey Keith, We're sorry to hear about the trouble you encountered with your subscriptions. We'd like to assist you further with this matter. Would you mind sharing your Order ID with us? Stay pawsome, PetLab Co.
Edna B.
I have a subscription so I do not deal with anyone on a regular basis. I get emails about my orders, they bill me and I get my products. It's an efficient process.
Response from PetLabCo.Aug 12, 2024
Hi Edna, Thank you so much for your review. It's fantastic to know that you found our process to be efficient. We truly appreciate your support and hope to continue to exceed your expectations in the future. Please don't hesitate to reach out to our team at [email protected] if you have any questions or concerns. Stay pawsome, PetLab Co.
Christine M.
Love the supplements. But I have 4 labs and being able to only order 4 of the probiotics a month does not give us enough. I have tried other probiotics but they definitely did not work fit my dogs ears. We also swear by the joint supplements.
Response from PetLabCo.Aug 12, 2024
Hi Christine, We are so happy to hear that you are satisfied with our products for your labs. We understand your concern about pricing. We're committed to delivering high-quality, carefully formulated products that prioritize your pet's well-being. We continuously strive to offer competitive pricing without compromising on quality. Plus, we've got discounts for bulk orders and subscription services to help you save some cash! 💰 Please feel free to contact us at [email protected] if you have any questions. Best regards, PetLab Co.
Ricky R.
My small dogs it hasn’t clean there teeth yet one weight is 8lb the other is 12.5lb. I don’t know how much more clarity you need to know. In other words your product is not cleaning my dogs teeth. How many more months does it take for your product to start working? You should be able to find my order with my email that you have on file. do I have to do all the work for you?
Response from PetLabCo.Aug 12, 2024
Hey Ricky, We regret that the product hasn’t provided the results you were hoping for. We’d appreciate the chance to discuss it further with you. Could you share your Order ID so we can help further? Thank you, PetLab Co.
Susan T.
I think the chews are helping some, but I wish they would keep Sydney from biting her paws more.
Response from PetLabCo.Aug 12, 2024
Hi Susan, We appreciate your update about Sydney's progress. It's important to remember that supplements can take up to 3 months and onwards of consistent use to see the best potential benefits. If you have any specific concerns or questions along the way, please don't hesitate to reach out to our team at [email protected]. Stay pawsome, PetLab Co.
Jerry T.
The product did not really help my fur baby..sorry
Response from PetLabCo.Aug 12, 2024
Hi Jerry, We apologize that the product isn’t delivering the results you anticipated. We’d like to discuss this with you and find a way to help. Can you please share your Order ID? Sincerely, PetLab Co.
