PetLabCo.Reviews of thepetlabco.com

4.113,463 reviews
Pet Stores
One World Trade Center, 85th Floor, New York, New York

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PetLabCo.

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About PetLabCo

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: PetLabCo, thepetlabco.com
Website: thepetlabco.com
Category: Pet Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PetLabCo reviews

Showing 1,089 reviews with 4 stars · Clear filters

Donell C.
Oct 16, 2024
I wanted to postpone or cancel the…
I wanted to postpone or cancel the shipment for this month, but it's very hard to reach you guys to let you know to do that. Otherwise, I am happy with the product I can tell the pep in my dog's step when he has his arthritis chews
Response from PetLabCo.Oct 21, 2024
Hi Donell, We're more than happy to know that you are satisfied with the results you are seeing. If you want to make changes to your account, you can always access the account portal through our website. Additionally, our "Contact Us" page lists our contact information if you'd prefer to speak with us directly for assistance. Could you please provide your Order ID so we can look into this further? Stay pawsome, PetLab Co.
Jim O'B, Silverdale W.
Oct 16, 2024
the product does as advertise
the product does as advertise, but a little spendy
Response from PetLabCo.Oct 21, 2024
Hi Jim, Thanks for your feedback! We're glad the product is working as advertised. We totally understand the concern about the price – we offer discounts on bulk purchases and subscription services to help you save more! We appreciate your support. 😊 Stay pawsome, PetLab Co.
Gwynnie L.
Oct 16, 2024
Do just what they say they will
The probiotic supplements have been an absolute game changer for my dog. He has stopped gnawing at his feet completely. You have to wait for them to kick in and stay on them but they are extremely successful. The only issue I have is with shipping, there’s been a couple incomplete addresses, but they’ve fixed it quickly both times. Excellent product that does just what it says it will.
Response from PetLabCo.Oct 21, 2024
Hello Gwynnie, We're so happy to hear the product has made such a difference for your dog! 🎉 It’s awesome that he’s feeling better. We’re sorry to hear about the shipping hiccups but glad our team could fix it quickly for you. Thanks for sticking with us and sharing your experience! Best regards, PetLab Co.
Betty H.
Oct 16, 2024
Great items
Great items
Response from PetLabCo.Oct 21, 2024
Hey Betty, Thank you so much for your wonderful review! We’re thrilled to hear that you are satisfied with our products. Your satisfaction and your pet’s well-being are our priorities. Stay pawsome, PetLab Co.
Rocky
Oct 16, 2024
Hasn’t worked yet
I got this for my lab because of her paw licking and ear problems hoping it worked as promoted. Almost six months and no results yet
Response from PetLabCo.Oct 21, 2024
Hi Rocky, We're sorry to hear that the product didn't meet your expectations, as it has for many others. Since every pup is unique, what works for one may not work for another. We’re here to help and would love to assist further. Just hit us up through the 'Contact Us' page on our website. All the best, PetLab Co.
Kathleen
Oct 16, 2024
I’m giving 4 stars because my dog will…
I’m giving 4 stars because my dog will eat it. The jury is still out on how effective it is as I still see tarter on her teeth but it hasn’t gotten any worse. I’ll continue to give it to her and see what happens.
Response from PetLabCo.Oct 21, 2024
Hey Kathleen, We're glad to hear your dog is taking it without any fuss. Each dog is unique and sometimes it can take a little longer to see noticeable changes. Stick with it, and hopefully you'll see even more changes soon! 😊 Best regards, PetLab Co.
Tiffany D.
Oct 16, 2024
People are great and they don't fail on…
People are great and they don't fail on emails
Response from PetLabCo.Oct 21, 2024
Hello Tiffany, Thank you for your kind words about our customer service! We aim to exceed expectations and it's fantastic to know that we achieved that with you. Best regards, PetLab Co.
JCC
Oct 15, 2024
Good pet products
Love the products for my four legged baby.
Response from PetLabCo.Oct 21, 2024
Hi JCC, This positive feedback has filled us with excitement! We appreciate you taking the time to share it with us. All the best, PetLab Co.

PetLabCo.Reviews of thepetlabco.com

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