PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 5, 2026

Hi Ryan, We're truly sorry for the frustration and confusion this situation has caused. Once an order enters the shipping process, we’re no longer able to cancel it on our end. That said, you absolutely still have the option to return the order for a full refund once it arrives. We’re more than happy to guide you through that process and make it as easy as possible for you. This was never our intention, and we’re not trying to give you the runaround. We genuinely want to resolve this for you and make things right. If you could please share your order ID, we’ll look into your order immediately and make sure you’re fully taken care of. Kind regards, PetLabCo.

Response from PetLabCo.Jan 5, 2026

Hey Rob, We're sorry to hear you and your dog had this experience. We never like it when our pups feel less than wonderful. Also, a subscription is activated only when you choose the 'Save more with a subscription' option during checkout, and you have the flexibility to manage or cancel your subscription at any time through our customer account portal. For immediate assistance, you can also reach out to us via the 'Contact Us' page on our website. We would like to look into the matter for you. Could you please share your order ID? Kind regards, PetLabCo.

Response from PetLabCo.Jan 4, 2026

Hello Scott, We’re glad to hear that you’ve been enjoying the product, and we completely understand having more supply than you need right now and wanting to cancel. To help us look into this for you, could you please let us know how you attempted to process the cancellation? Please also know that you always have the option to adjust your delivery frequency or postpone upcoming shipments if that works better for you. We’d be more than happy to help update your subscription to a schedule that best fits your needs. You’re also welcome to contact us directly anytime—our “Contact Us” form on our website is the fastest way to reach our team for assistance. In the meantime, our team will follow up to make sure everything is resolved smoothly. Thank you for bringing this to our attention—we truly appreciate it. Kind regards, PetLab Co.

Response from PetLabCo.Jan 4, 2026

Hello Sandy, We’re truly sorry for the frustration you experienced while trying to access your account and update your subscription. We completely understand how upsetting it is. We’re glad to hear the product itself is working well, and we’d really like the chance to turn your service experience around. Our team is absolutely here to help. Please reach out to us through the “Contact Us” form on our website, as this is the fastest way to connect with a live support representative who can assist with your subscription right away. Thank you for sharing your feedback. It helps us improve, and we truly appreciate your patience. Best Regards, PetLabCo.

Response from PetLabCo.Jan 2, 2026

Hi Josephine, We're sorry to hear your dogs had this experience. We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. We take these issues very seriously and would like to learn more. Could you kindly provide your Order ID to us? Best regards, PetLabCo.

Response from PetLabCo.Jan 1, 2026

Hello Kirk, We’re really sorry to hear about your experience, and if you are unable to reset your password, in order to reset your password, you need to activate your account first. Meanwhile, we've found it usually takes 3 months of the recommended daily dose to see potential benefits. That's normal for any supplement. We’d love to take a closer look at this and learn more about your experience. Could you please share your order ID so we can locate your account and assist further? Best regards, PetLabCo.

Response from PetLabCo.Jan 1, 2026

Hello Steve, We are sorry about the confusion. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. Could you please share your order ID so we can locate your account and assist further? Best regards, PetLabCo.

Response from PetLabCo.Jan 1, 2026

Hello Milkman, I’m sorry to hear your pup isn’t a big fan of the product. We understand that every dog is unique—especially when it comes to their taste buds. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.