We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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I have been using the probiotic and anti itch chews. At first I saw good improvement, but after a few weeks, my dog is back to all the scratching and licking he was doing before I started him on the chews.
Response from PetLabCo.Sep 24, 2020
Hi Joanne,
It's to our great disappointment that your pup isn't seeing stellar results. Though we recommend you allow for 60-days of consistent usage at a dosage based on your pups size, we stand by our 90-day, money back guarantee. We will be in touch right away to discuss!
Warm regards,
PetLab Co.
IS
Isaac
Noticed no effects after using the…
Noticed no effects after using the dental additive for two months.
Response from PetLabCo.Sep 22, 2020
Hi Isaac,
We're sorry you were not satisfied with our Dental Formula, but appreciate you taking the time to try it out! We would love to offer you a full refund or another product. Please provide us with your updated contact information.
Best,
PetLab Co.
LB
Larry B.
We have tried your Itch Relief product…
We have tried your Itch Relief product for 6 months with our Wheaton Terrier, with no noticeable change. I think it’s time to try something else. Your product was rated as one of the top 3 on the market, our results don’t warrant that rating.
Response from PetLabCo.Sep 21, 2020
Hi Larry,
We'd love to see our products be a fit for all of the furry friends of the world, but understand if unfortunately a few don't have perfect results. We will reach out to you to see that you get a full refund.
Kindly,
PetLab Co.
VC
VANGIE C. R.
Upsetting surprise
I received my second order of Clear Eyes, three jars, and upon opening the second container and removing the paper seal, I discovered that the tablet product was moldy on the top and down inside as well. I immediately wrote to Pet Lab and offered to return the two jars as proof, but have not had a satisfactory reply to my complaint.
Response from PetLabCo.Dec 15, 2020
Hi Vangie,
Thank you for leaving us a review. We'd like to begin by saying we are extremely sorry about the mishap with your recent order. This mishap with your order does not reflect our strive for excellence. We'll make sure to get this taken care of right away for you! A representative will be reaching out soon. We appreciate your patience as we have an opportunity to sort this out.
Best Wishes,
Petlab Co.
AB
Anne B.
Arrived after 3months and parcel was…
Arrived after 3months and parcel was damaged. In meantime, I ordered itch relief from them again. Didn't work and gave my dog diarrhoea. Money refunded for damaged one and one that didn't work promptly. That is why I am giving it two stars - for the customer service.
Response from PetLabCo.Nov 29, 2020
Hi Anne,
First of all, we want to thank you for giving our products a try. It saddens us that we fall short in meeting your expected desired results while using our products. We've worked our hardest to make our products the best they can be, but we also understand that they don't always have the desired effect for everyone. We hope that you find the product you want and your pup gets what they need to stay happy.
Best Wishes,
Petlab Co.
LA
Lori A.
Bought the Dog Dental Formula
Bought the Dog Dental Formula. Was not pleased with the communication I didn't receive while waiting for my order. I thought my order wasn't processed but it had actually been shipped. Had I been notified, that would have eliminated my concern.
Second issue. This product is VERY EXPENSIVE! For two 11lb dogs, one $32 (it's $43 if you only buy one) bottle lasts two weeks. They say don't expect results for two months. It takes a LOT per bowl at 1 tsp per 8 ounces of water. It's cheaper to get their teeth cleaned.
While I did notice it improved their breath, I also know that every expert out there says this type of rinse is marginally helpful for keeping teeth clean and virtually useless if your dog already has tartar build up. IF this one is different, I would have to spend several hundred dollars to find out. So that's a hard pass.
Similar types of products, albeit with different ingredients, are a fraction of this price. I just paid $7.50 for 32 ounces of a competitive product with high ratings and it takes 1 tbsp per 32 ounces of water! The biggest difference in the ingredients is that this one has baking soda and the other one does not. That's a low cost ingredient that doesn't justify the price. Baking soda and a couple of easily had essential oils suggest you could DIY as well.
So maybe it works, maybe it doesn't. Too expensive to find out. I will add that I did the math and, while safer than a dental cleaning, the annual cost is pretty close to what I pay to get teeth cleaned here in TX. In fact, we have a couple of country vets at a fraction of city pricing.
Response from PetLabCo.Nov 29, 2020
Hi Lori,
We definitely understand your concern regarding the price, and we can assure you we work tirelessly every day to keep our prices as low as possible. However, we firmly believe that the benefits of this product outweigh the costs. We recognize that there are similar products on the market and that we don't have control over how much other companies charge for their products. We offer premium products, packaging, after care, and great customer service, as well as expert advice in our premium group. We hope that you find the product you want and your pup gets what they need to stay happy. Considering the risks and the costs of dental works, the prices we offer are quite reasonable.
Best Wishes,
Petlab Co.
CU
customer
Slow to send out or respond
Slow to send out or respond. Not good for treatment items.
Response from PetLabCo.Sep 15, 2020
Hi there,
We're so sorry to hear about the delays in the dispatch time! We strive to deliver our products in a timely manner so your pup can get the relief they deserve. We will be in contact soon to help resolve this issue.
Best,
Petlab Co.
ME
Matthew E.
I got the chewables that were supposed…
I got the chewables that were supposed to help with itching, didn’t realize I had gotten a subscription so I canceled it, but they didn’t work for my dog. Now I want to cancel and get a refund on the one that just came out of my bank account but I cannot find the way to do it on your webpage. I was a little annoyed when I looked at my bank account and saw $53 dollars was missing
Response from PetLabCo.Sep 8, 2020
Hi Matthew,
We're sorry to hear this! We have reached out to discuss your options and will try you back again.
Best,
PetLab Co.