PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Paolo F.
So far the supplements have had little to no effect on my English Bulldog...I've been using it for almost 3 months and he is still scratching and biting his paws.
Response from PetLabCo.Oct 11, 2024
Hi Paolo, We understand your concern about seeing minimal progress with our supplement. We understand that every pet has different needs. Could you share your Order ID so we can further investigate this for you and your pup? Kind regards, PetLab Co.
Adriana
I don’t have any issues with the products or the customer service. I think both are great! My issue is with the website/app, that is why I gave my rating. I have three dogs and majority of the time I have to make adjustments to my reorders. When I have to update my reorder the website is majority of the time slow, not really working or I cannot change my quantity on certain items. I’ve tried going through different desktop computers, my phone and even my iPad and still the same result. I consider myself tech savvy BUT for some reason when I have to make a reorder I’m always having to call customer service for assistance. I always get the same answer that is “they will send my issue to their IT” or “this is the first time they are hearing about the issue.” Needless to say it’s kind of an inconvenience that I have to call and update my reorder ALL the time. I have received an order incorrect once even after going over the quantity and products that I’m requesting with the representative.
Response from PetLabCo.Oct 11, 2024
Hello Adriana, Thank you for your feedback, and we're sincerely sorry for the inconvenience you've been experiencing with our website. We truly appreciate your patience and loyalty. To investigate this further, could you kindly provide your Order ID? This will help us check your account and escalate the issue properly with our tech team. Thank you. Warm regards, PetLab Co.
JOSEPH M.
After more than 3 months the chews are not working on my dogs allergies. So I will try another brand to see if they will work.
Response from PetLabCo.Oct 11, 2024
Hi Joseph, We're sorry you are not seeing the desired results with our product. We understand each pup is unique and what works for one may not work for another. We want to look into this and see how we can assist you and your pups. Could you please provide your Order ID? Warm regards, PetLab Co.
Judith G.
The dogs love it but our big guy is still scratching and chewing his skin like crazy.
Response from PetLabCo.Oct 11, 2024
Hey Judith, We're sorry that the Allergy & Immune Chew didn't deliver the desired results for your dog. Due to each pup's uniqueness - they may not always work for everyone. We’d be happy to explore this further and see how we can assist you and your furry friend. Please provide your Order ID with us. Stay pawsome, PetLab Co.
Ronald S.
I’m not sure if this product is working. He still scratches and bites at his paws a lot
Response from PetLabCo.Oct 11, 2024
Hi Ronald, Your feedback is greatly appreciated. Please keep in mind that it can take up to 3 months for supplements to show their best potential benefits. We’d like to take a closer look into this for you. Could you let us know your Order ID? Stay pawsome, PetLab Co.
Vickie F.
I have not seen a big improvement with Madame’s allergies, but I’m trying to give it time it has been 2 weeks
Response from PetLabCo.Oct 11, 2024
Hi Vickie, We appreciate the feedback! Just a heads up that like any other supplement, it may take some time for it to start showing results. We encourage you to keep using the product for at least 3 months so Madame can fully experience its benefits. If you need support or have questions, you can always reach us through the 'Contact Us' page on our website. We're ready to help! Bets regards, PetLab Co.
Darrell K.
I have only been using the product for about a month so it may be too early to give a fair opinion. So far there has been no change in the tarter level or cleaner breath. Will keep using for another few months before I have a real opinion.
Response from PetLabCo.Oct 10, 2024
Hello Darrell, Thank you for trying our product for your dog. Just keep at it! It might take up to 3 months of consistent use and the right dosage for supplements to show the best potential benefits. If you have any questions or need assistance along the way, don’t hesitate to contact us via the 'Contact Us' page on our website. We're here for you and your pup! 😊 Best regards, PetLab Co.
Sharon S.
My dog refuses to eat them! Tried crumbling in small pieces and put over his dry food but they are always left in the bowl.
Response from PetLabCo.Oct 9, 2024
Hi Sharon, We're sorry to know your dog isn't enjoying the supplement. We recognize that dogs have distinct tastes, just like humans do. Some of our customers have found success by incorporating peanut butter or wrapping the chew in cheese. Before attempting any new approaches, however, don't forget to take into account any allergies or sensitivities your dog may have. Would you mind sharing your Order ID with us? We'd be happy to share more tips from our awesome customers. Kind regards, PetLab Co.
