PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 13, 2026

Hi Sarah, We're truly sorry that your dog had this experience. We follow stringent quality measures to provide the best products for our best friends. We would like to learn more about your dog's experience. Could you kindly provide your Order ID with us so we can look into this further? We truly appreciate your business and cooperation. Best regards, PetLabCo.

Response from PetLabCo.Jan 11, 2026

Hello Glen, We’re so sorry to hear that your order hasn’t arrived — that’s definitely not the experience we want for you. Thank you for bringing this to our attention. According to our records, the order shows as delivered on our end. In the meantime, our team will be reaching out to help ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Jan 11, 2026

Hello Jody, We’re so sorry to hear about your experience and about what you and your pup have been through. We understand that you had difficulty reaching us, and we’d appreciate it if you could let us know how you tried to contact us so we can look into this and improve our support. You can always contact us at [email protected] or contact our Customer Experience Team at +1-866-4-PETLAB (1-866-473-8522). 💙 In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Jan 9, 2026

Hi Kathleen, We’re really sorry for the confusion and the inconvenience this caused. It appears that the subscription is still active and that no cancellation was completed prior to this order being sent out. We’ll have one of our Customer Experience team members connect with you directly to take care of this. We're grateful for your patience here. Kind regards, PetLabCo.

Response from PetLabCo.Jan 9, 2026

Hi Cea, We’re truly sorry for the frustration this has caused, and we appreciate you taking the time to share your feedback about the customer account portal. We appreciate your efforts in attempting to update your subscription directly through your account. We were unable to find any previous requests submitted to our team regarding this issue, but you can reach out to us anytime through the “Contact Us” page on our website, and our support team will be happy to assist you. You’ll hear from someone on our Customer Experience team shortly — they’ll make sure this is taken care of. Kind regards, PetLabCo.

Response from PetLabCo.Jan 9, 2026

Hi Susan, We’re very sorry to hear that your order wasn’t received. It appears that the address update was not successfully completed, which is why it was delivered to your previous address. We’ll make sure one of our team members reaches out personally to assist and get this resolved for you. Thank you for your patience. Warm regards, PetLabCo.

Response from PetLabCo.Jan 9, 2026

Hi Kimberly, We're very sorry you've had trouble reaching us. Please know that we always aim to respond to all inquiries and concerns as quickly as possible, and we’re sorry if you felt unheard or left waiting. We’d really appreciate the opportunity to look into what may have happened and make this right for you. When you have a moment, could you please share your order ID with us so we can investigate further? Thank you for your patience, and we look forward to helping you. Kind regards, PetLabCo.

Response from PetLabCo.Jan 8, 2026

Hello Debz, We’re very sorry to hear about the frustration you experienced with your December order and the delay in getting a response. We completely understand how upsetting it must have been for your pup to go without the probiotic. To help us better understand what happened, could you let us know how you tried to reach us? For example, do you recall the email address you used or the phone number you dialed? We want to make sure your attempts to contact us went to the correct channels and improve our customer service moving forward. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.