PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 14, 2026

Hi Angela, We are sorry to hear your pup hasn’t seen results yet. It’s important to note that supplements can take up to 3 months to see full potential benefits. Each dog is unique, and therefore, the timeline for optimal benefits may vary. Further, we accept returned items that are sealed and unopened within 30 days of purchase. Someone from our team will connect with you to ensure this is fully handled. Your patience means a lot — thank you. Best regards, PetLabCo.

Response from PetLabCo.Jan 14, 2026

Hi JB, We’re sorry your dog had this experience. We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. We’d really like the opportunity to look into this further and assist you. If you’re able to provide your order ID, we can review your account and better understand your pup’s experience with the product. Warm regards, PetLabCo.

Response from PetLabCo.Jan 14, 2026

Hi Gloria, We’re truly sorry for the frustration this has caused. We’d really like to look into this and help make things right. If you’re able to provide your order ID, we can locate your account and assist with the return request as quickly as possible.
 You also always have the option to manage your shipments based on your dog’s needs through the customer account portal on our website, where you can adjust, pause, or cancel orders at any time.
 Your concerns truly matter to us, and we appreciate your patience while we work to resolve this.
 Best regards, PetLabCo.

Response from PetLabCo.Jan 14, 2026

Hi Shane, We’re truly sorry to hear about this experience, and this is definitely not what we want for any of our customers. We take concerns like this very seriously. We’ve looked into the details provided, but we’re unable to locate an account or order matching that information. One of our team members has already reached out to you directly to assist further and help look into this properly. Best regards, PetLabCo.

Response from PetLabCo.Jan 13, 2026

Hi Rubi, We’re truly sorry to hear about this experience, and we completely understand how frustrating and disappointing that must have been. While we don’t have direct control over our third-party couriers, this is not the level of service we want for you. We will absolutely report this incident to our team and the courier partner so it can be addressed and help prevent this from happening again in the future. Thank you for bringing this to our attention, and we're sincerely sorry for the inconvenience this caused. Best regards, PetLabCo.

Response from PetLabCo.Jan 12, 2026

Hello Linda, I’m so sorry to hear that your package arrived damaged and empty—thank you for letting us know. I completely understand how frustrating this must be. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Jan 11, 2026

Hello there! I’m sorry to hear your pup isn’t a big fan of the ProBright. We understand that every dog is unique, especially when it comes to their taste buds. Here are a few tips that often help picky eaters enjoy their chews and powder: 1. For Dry Food: Slightly wet your dog's food and then add the recommended amount of ProBright. 2. For Wet Food or Food with Liquid (food) Topper: Simply add the recommended amount of ProbBright. 3. You could also try mixing it with a bit of bone broth. It is a good idea to help make it more palatable to your pup without diminishing the benefits of ProBright. Please keep in mind any allergies or sensitivities your dog may have, and if you have further concerns, we recommend checking with your vet. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. Could you please share your order ID so we can locate your account and assist further? Could you please let us know how you tried to contact us? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Jan 11, 2026

Hello Pluto, We’re really sorry for the frustration caused by receiving an unexpected shipment. Please know that if you received another package, it’s likely due to a subscription selected at the time your initial order was placed. We also understand your concerns regarding pricing, and we’d be more than happy to look into this for you. Could you please share your order ID so we can review your account and assist you further? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.