Cathy E.
Subscription warning
. I accidentally was drawn into a subscription which Ive been trying to cancel for over a month. I’ve received one order which I won’t use and another is on the way. The only way to cancel a subscription is to sign up for an account which I’ve been trying to do for a month and get the same “oops” message. My emails are answered by auto response and the phone # is useless - I’ve spent many minutes on hold and have left my number with no return call.
Response from PetLabCo.Jan 16, 2026
Hi Cathy, We’re truly sorry for the frustration and time this has caused you. That’s not the experience we want anyone to have. We’d really like the chance to look into your account right away, stop any further shipments, and help resolve this as quickly as possible for you. If you’re able to, could you please provide your order ID or order number? That will allow us to locate your account and assist you directly. Once we have that, a member of our team can step in and take care of this for you. We’re here to help and want to make this right. Warm regards, PetLabCo.