PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 20, 2026

Hello Barb, We’re truly sorry to hear about your experience and completely understand your frustration. That is certainly not the experience we want for our customers. We've found it usually takes 3 months of the recommended daily dose to see potential benefits. That's normal for any supplement. We’d like to resolve this for you as quickly as possible. Could you please provide the order number associated with your account so we can review your subscription, stop any future shipments, and ensure no further charges are applied? Best Regards, PetLabCo.

Response from PetLabCo.Jan 20, 2026

Hello Nicole, We're sorry you're not seeing the desired results with our product. We've found it usually takes 3 months of the recommended daily dose to see potential benefits. That's normal for any supplement. However, every dog has different needs, and it may take a different approach to see the results you’re hoping for. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best regards, PetLabCo.

Response from PetLabCo.Jan 20, 2026

Hello Richard, We understand that you’d like to cancel your subscription, and we’re sorry we weren’t able to reach out sooner. Please note that you do have the option to cancel your subscription through our customer portal. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Best Regards, PetLabCo.

Response from PetLabCo.Jan 19, 2026

Hello Jose, We're sorry to hear the Probiotic Chews did not provide the benefits you were hoping for. We understand that every dog is unique in how they respond to certain ingredients. You’re always welcome to reach out to us directly. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Jan 19, 2026

Hello David, We're sorry you're not seeing the desired results with our ProBright Advanced. We've found it usually takes 3 months of the recommended daily dose to see potential benefits. That's normal for any supplement. We encourage allowing a bit more time so your pup can get the most out of the supplement. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. Could you please share your order ID so we can locate your account and assist further? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Jan 19, 2026

Hello Mrs Smith, I’m really sorry for the frustration and for the confusion. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. Could you please share your order ID so we can locate your account and assist further? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best regards, PetLabCo.

Response from PetLabCo.Jan 19, 2026

Hello Brandon, We’re very sorry to hear about the difficulty you experienced trying to contact us, and we apologize that you haven’t received your order. We’d be happy to look into this for you and make sure everything gets resolved as quickly as possible. To help us investigate further, could you please confirm how you previously tried to reach us? At the moment, we’re unable to locate an order using the order number provided. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Jan 19, 2026

Hello Edward, We are sorry for the confusion regarding your subscription. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best regards, PetLabCo.