customer Bobby M.
I like the product and it's probably…
I like the product and it's probably helping my dog but I don't know for sure. Always delivered on a timely basis. I didn't realize that I was locked into buying the product on an ongoing basis and I may not have ordered it if I knew that was the case. At some point I'm going to have to evaluate whether it's truly helping my dog to determine whether to continue or not.
Response from PetLabCo.Aug 27, 2026
Hi Bobby, Thank you so much for sharing your experience. We've found it usually takes 90 days of the recommended daily dose to see potential benefits. That's normal for any supplement. We offer our subscription plan to save customers money while allowing their pets time to try the products. We offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login We completely understand subscriptions may not be for everyone. To place a one-time purchase, you will need to click that option before adding the item to your cart. Please don't hesitate to reach out should you need any assistance! Our team is always happy to help. Regards, PetLabCo.®