PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jun 28, 2026

Hi Patricia, thank you for taking the time to leave this feedback. We're sorry to hear you haven't seen the desired results, we are more than happy to help you explore your options. We've sent you an email but you're more than welcome to reach out via phone or chat as well. We look forward to hearing from you. Best regards, PetLabCo.®

Response from PetLabCo.Jun 28, 2026

Hi Ann, thank you taking the time to leave this feedback and we're sorry to hear you haven't seen the desired results. We've sent you an email to further assist you with this, we can also be reached by phone and chat. We look forward to hearing back from you. We're here to help. Best regards, PetLabCo.®

Response from PetLabCo.Jun 26, 2026

Hi Reshmey, thank you for taking the time to leave this feedback. We're sorry to hear about this experience and we'd love to look further into this. We've sent you an email and hope to hear back from you. We're also available via phone or chat if that works better. Best regards, PetLabCo.®

Response from PetLabCo.Jun 25, 2026

Hi Terry, thank you for this feedback, we're sorry to hear you haven't seen the desired results. We'd like to mention that, as this is a supplement, it can take up to 90 days of consistent use for the potential benefits to become noticeable. We've sent you an email to further assist with this, we look forward to hearing from you. We're also available via phone and chat. We're here and happy to help! Best regards, PetLabCo.®

Response from PetLabCo.Jun 24, 2026

Hi Kathy, we appreciate you bringing this to our attention. We understand your frustration and we are happy to take a further look into this. We've sent an email to assist you, we're also available via phone and chat. We look forward to hear from you. Best regards, PetLabCo.®

Response from PetLabCo.Jun 10, 2026

Hi Alfonzo, we appreciate your feedback and understand your concern about the timing of your recent order. We're sorry for the inconvenience this has caused, we do send out a reminder email 7 days in advance to give extra time to adjust the next auto ship date. We've sent you an email to further assist with this, we're also available via email and chat. We hope to hear from you. Best regards, PetLabCo.®

Response from PetLabCo.Jun 3, 2026

Hi Eric, We're truly sorry to hear this has been your experience. We absolutely want to make things right. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Regards, PetLabCo.®

Response from PetLabCo.May 22, 2026

Hi Rianella, We appreciate you taking the time to share your detailed feedback regarding ProBright's scoop placement. We recognize your frustration with the messy and wasteful experience of retrieving the scoop and the product loss you've described. Thank you for bringing this to our attention! Please feel free to contact us at [email protected]. Our team would be happy to assist you further. Regards, PetLabCo.®