PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Sep 19, 2026

Hello Donna, We’re sorry to hear about your experience and understand how concerning it must be to receive a different product from what you ordered. We’d like to look into this further for you. We don’t currently offer or sell an itch spray, so we’d like to verify the order details and determine what may have happened. Could you please reach out to our Customer Care team with your order information so we can investigate this for you? We also recommend confirming that your order was placed through our official website, as there may be other websites or sellers offering products using our brand name. We are sorry for the inconvenience and would appreciate the opportunity to look into this and assist you further. Kind regards, PetLabCo.

Response from PetLabCo.Sep 19, 2026

Hello Bridget, We’re sorry to hear about your experience and understand how frustrating it must have been to continue receiving products after attempting to cancel your subscription. For convenience, subscriptions can be canceled directly through our Customer Portal, and our Customer Care team is also available to assist with cancellations. We’d really like to understand what happened in your case and look into this further. Could you please let us know how you reached out to us to request the cancellation (for example, by email, phone, or chat), along with any details you may have? This will help us locate your previous contact and investigate what went wrong. We’re glad to hear that you’ve been happy with the products, and we’re sorry that your experience with our service has affected your trust in us. We appreciate you bringing this to our attention. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Sep 19, 2026

Hello Amy, We’re sorry to hear about your experience with the shipping and tracking of your order. We completely understand how frustrating it must be to wait 19 days without receiving your package or seeing meaningful tracking updates. We’d like the opportunity to look into this for you and make things right. Please reach out to our Customer Care team with your order number so we can check the latest status of your shipment and provide you with the most accurate information available. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention. Best, PetLabCo.

Response from PetLabCo.Oct 6, 2026

Hi Roland, We are very sorry to hear you have had this experience. It is very important for us that our customers understand they've signed up for a subscription. That is why at checkout we make sure to mention how frequently the customer will be billed underneath the product, and we mention the subscription in the order confirmation email. We reference 'Subscribe & Save'. We also make sure that a reminder email goes out 7 days before the next order would process, so customers aren't surprised. We'd love the opportunity to look into your experience further to see how we can make things right. If you could please respond to the request we have sent, we will take care of this right away. Best regards, PetLabCo.®

Response from PetLabCo.Sep 12, 2026

Hello Andrew, We are sorry about the confusion. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. Also, you can update the frequency through our customer portal. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best regards, PetLabCo.

Response from PetLabCo.Sep 9, 2026

Hi Crystal, We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Warm regards, PetLabCo.®

Response from PetLabCo.Sep 8, 2026

Hi Jill, We are sorry to hear you have run into issues canceling your subscription. That is certainly not the experience we want for you. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Sep 7, 2026

Hi Julio, We are sorry to hear you have had trouble contacting us! Our team can be reached here: Phone: 1-866-473-8522 Email: [email protected] You can find this information on our website here: https://thepetlabco.com/contact-us Our phone number is also listed on the product label. Someone from our Customer Experience team will follow up with you shortly to provide support. Regards, PetLabCo.®