PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 1,950 reviews with 1 star · Clear filters
lana C.
Still haven't received my order as of 1/21/2026
Response from PetLabCo.Jan 21, 2026
Hi Lana, We sorry to hear that your order has not arrived. We will investigate this issue and work to resolve it as quickly as possible. You'll hear from someone on our Customer Experience team shortly — they'll make sure this is taken care of. Thank you for allowing us to make this right. Warm regards, PetLabCo.
Brian S.
I would give less than 1 star if possible. I didn't know I had subscribed and when the first tub of chews didn't work and my dog hated them, I asked for a refund by email. No response. I tried ringing their UK number, no pick up. They then emailed me to tell me my next order was on its way and it was taking the money from my account. I tried to email them another 3 times and still no response. I tried once more to ring, no reply. I have had to contact my bank to pause any further requests for payment but they were unable to refund the latest payment. DO NOT USE THESE SCAMMERS.
Mary T.
The cap arrived broken and it is leaking.
Response from PetLabCo.Jan 21, 2026
Hi Mary, We're sorry to hear that the cap arrived broken and is leaking. We will investigate this issue for you. You’ll hear from someone on our Customer Experience team shortly — they’ll make sure this is taken care of. Thank you for allowing us to make this right. Warm regards, PetLabCo.
Roy L.
Please cancel. My dog can't take them.
Response from PetLabCo.Jan 21, 2026
Hello Roy, We are sorry to hear that your pup is not a big fan of the chews. We understand that every dog is unique—especially when it comes to their taste buds. Here are a few tips that often help picky eaters enjoy their chews: add a little Xylitol-free peanut butter, wrap the chew in cheese or a thin piece of their favorite meat, place a bit of plain yogurt on it, or mix it with their favorite food or treat. Please keep in mind any allergies or sensitivities your dog may have, and if you have further concerns, we recommend checking with your vet. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
David B.
Need to stop shipping me stuff dog died
Response from PetLabCo.Jan 21, 2026
Hello David, We’re so sorry to hear about the loss of your dog. Please accept our deepest condolences during this difficult time. A member of our team will be reaching out shortly to assist you with canceling your subscription and ensuring no further shipments are sent. Best Regards, PetLabCo.
Andrew H.
Please be aware the pet lab chews do not do anything at for both my 11 year old cocker spaniels. I've cancelled my order two months ago and there still taking money from my account.just applying to country court to get my money back pathetic company ripping customers off
Response from PetLabCo.Jan 21, 2026
Hello Andrew, We are sorry to hear that you did not see results, and for the inconvenience caused while trying to cancel your subscription. It might take up to 3 months of consistent use for supplements to show the best potential benefits. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. Could you please share your order ID so we can locate your account and assist further? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Kind regards, PetLabCo.
Kizzy M.
I placed an order for 3 Probiotic because I have 3 dogs, only received 1 Probiotic, also order some Salmon treat, no Salmon treats arrived with the 1 Probiotic. I emailed the company Thursday night, got a few followup emails and then no response. At this point, I will be disputing the transaction with my bank if I don’t get this issue resolved in the next 48 hours. There definitely has to be a better way.. AI isn’t working in their favor, it shouldn’t take this long to research and give me an explanation on my product.
Response from PetLabCo.Jan 21, 2026
Hello Kizzy, I’m very sorry for the trouble you’ve experienced with your order and the delay in getting a response. I’d like to resolve this for you immediately. Could you please provide the order ID so we can better assist you further? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.
Bradley G.
We have not received our shipment.
Response from PetLabCo.Jan 21, 2026
Hello Bradley, We’re very sorry to hear that you haven’t received your order, and we completely understand how frustrating this must be. Upon checking our system, it does show that the package was marked as successfully delivered. That said, a member of our team will be reaching out shortly to confirm the delivery details and ensure the package was sent to the correct address. We truly appreciate your patience, and we’ll do our best to resolve this for you as quickly as possible. Best Regards, PetLabCo.
