We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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We are sorry for any inconvenience you have experienced. For our Wild Caught Salmon Bites, please note that our formula and manufacturing has not changed.
However, a recent change in our supplier may have impacted the processing of the product. We have fully tested the product to ensure it's quality and safety.
We value your feedback, as it is valuable for us to understand how to improve our products and services. If you have any additional concerns, please reach out to us directly for further assistance through the 'Contact Us' option on our website.
Best regards,
PetLab Co.
AD
Alex D.
Product is always delivered in plenty…
Product is always delivered in plenty of time, never without.
I have used the product daily as directed with no visual change to stain and tarter build up. I will use the 4th shipment and hope for improvement.
Response from PetLabCo.Mar 9, 2025
Hi Alex,
That's great to hear! Consistent and timely deliveries are so important, and I'm glad to know you've had such a positive experience. Thank you for sharing this feedback—it's always wonderful to hear when things run smoothly.
We're sorry to hear you didn't see the desired results with ProBright Advanced. We understand how frustrating it is when a product doesn't meet our expectations. While the supplement may work for many dogs, it may not be a perfect fit for your furry friend.
We appreciate you giving our product a try and sharing your honest feedback. It helps us continue improving our formulas.
Feel free to reach out through the 'Contact Us' option on our website should you have other concerns or questions.
Best regards,
PetLab Co.
ME
MARIA ELENA M.
Llevo comprando el producto mucho…
Llevo comprando el producto mucho tiempo y no veo resultados...creo que esra será la última vez .
Response from PetLabCo.Mar 8, 2025
Hola Maria Elena,
Lamentamos que no hayas obtenido los resultados deseados con los Allergy & Immune Chews. Entendemos lo frustrante que es cuando un producto no cumple con nuestras expectativas. Aunque el suplemento puede funcionar para muchos perros, puede que no sea perfecto para tu amigo peludo.
Te agradecemos que pruebes nuestro producto y compartas con nosotros tu sincera opinión. Nos ayuda a seguir mejorando nuestras fórmulas.
Si tiene alguna duda o pregunta, no dude en ponerse en contacto con nosotros a través de la opción «Contact Us» del sitio web.
Best regards,
PetLab Co.
AR
Albert R.
Look their product is amazing but their…
Look their product is amazing but their app needs to be linked to your subscriptions. Once they charge you for their subscription it takes forever to get your product. To look up your subscription you have to go into the web page, such a pain. Just put it on the app,and to talk to someone forget about it. You have to wait for a call back.
Response from PetLabCo.Mar 7, 2025
Hi Albert,
We're sorry for any frustration this has caused. We appreciate your feedback and understand how important it is to have an easy way to manage your subscription. You can actually manage your subscription by completing the sign-up process on our website. Once signed up, you'll be able to make updates at your convenience. We also want to let you know that due to high volumes of calls and inquiries, there may be some delays in reaching our support team. However, we’re always here to help, and you can also reach us anytime via email through the ‘Contact Us’ page on our website. Additionally, we see that you placed an order just yesterday, so you should receive it within 3-5 business days. We truly appreciate you being a part of the PetLab Co. family!
Best regards,
PetLab Co.
PG
Perry G.
Has not worked for my dog
Has not worked for my dog
Response from PetLabCo.Mar 4, 2025
Hi Perry,
We're sorry to hear you are not seeing the desired results with our product. It's important to remember that supplements take time, usually around three months, before you can see any potential benefits in your dog's health. Some dogs might start showing positive changes in the first month, while others may take two to three months of consistent usage. Feel free to reach out to us through the 'Contact Us' page on our website if you have further concerns. 😊
Stay pawsome,
PetLab Co.
LB
Lori B.
3 weeks through first jar of ProBright…
3 weeks through first jar of ProBright Advanced & not noticing much change in breath or teeth color. Decided to go ahead & have a professional doggie dental, then will keep on using my other jars as maintenance tool & see how that goes. I did NOT like the way the website is setup with the Subscription button AT THE BOTTOM & SET AT THE ON position. Most websites go out of their way to make sure you see the difference between regular pricing & subscription pricing. Think its current form is setup deceptively... which don't think will benefit them as a company (see BBB reviews... as alot got duped by the subscription setup, including myself.)
Response from PetLabCo.Feb 26, 2025
Hi Lori,
We're sorry to hear you haven’t noticed much change yet with the ProBright Advanced. Supplements can take at least three months of consistent use to see noticeable benefits. We also want to say sorry for any frustration with the subscription setup. We appreciate your feedback and understand how important it is for customers to have a clear and transparent checkout process. We’ll be sure to pass along your concerns to the team. If there’s anything we can do to help with your subscription, please don’t hesitate to reach out through the 'Contact Us' page on our website.
Best regards,
PetLab Co.
CF
Christensen F.
Too expensive for no results
My furry babies are Chanel, 6 years, and Venus, almost 3 years old. Yorkshire Terriers are very small dogs, and I know that putting my animals under anesthesia to clean their teeth, is dangerous; especially when my girls weigh less than 6 and 4 pounds, respectively. I began home care, and started my girls on dental water, in addition to daily brushing, when we got them. The water increased in cost to over $30 for a 12 ounce (?) bottle, and so, I added the brown algae dental powder to their food. My girls refused to eat their food if the powder was topped with it. With a larger dog, they eat it eventually, my dogs get hypoglycemic and throw up bile. Needless to say, the powder was a huge disappointment and the water is way too expensive to maintain at $37/bottle, when 1oz is supposed to be put in for every 8-10 ounces of water.
It worked somewhat, however never have my girls had white teeth. I brush their teeth daily, and your products have never worked for my Yorkies. Daily water, trying the very expensive brown algae on food, raw food, biscuits, treats, yet it failed us!!
I’m disabled and I can’t afford any of your products anymore. I used to buy it wholesale, but now it’s impossible to afford. Even for two dogs totaling ten (10) pounds, (we) this couple making less than $50,000/year cannot afford to use PetcoLab products.
Response from PetLabCo.Feb 26, 2025
Hi Christensen,
We truly appreciate you sharing your experience and the care you’ve put into your Yorkies’ dental health. Chanel and Venus are lucky to have such a dedicated pet parent who has gone above and beyond to keep their teeth healthy. We're really sorry that our products haven’t met your expectations and that affordability has become a concern. It is always our goal to provide high-quality pet supplements that offer maximum benefits, but we acknowledge that each dog's case is unique and what works for one may not work for all. If there’s anything we can do to help—whether it’s discussing options or seeing if there are any available discounts—please don’t hesitate to reach out through the 'Contact Us' page on our website.
Wishing you and your fur babies all the best,
PetLab Co.
JA
Joe and Bette L.
We’re not seeing any improvement in our…
We’re not seeing any improvement in our dogs teeth while using this so we wanna cancel our subscription and return this last shipment that we got please tell me what to do
Response from PetLabCo.Feb 14, 2025
Hi Joe and Bette,
We're sorry to hear you're not seeing the desired results with our product. Just a reminder that it can take up to 3 months for supplements to show their best potential benefits. Nevertheless, we would like to assist you further with this. Kindly share with us your Order ID so we can assist you. Meantime, you can also reach out to us through the 'Contact Us' page on our website.
Kind regards,
PetLab Co.
