PetLabCo.Reviews of thepetlabco.com

I didn't realise I was subscribing to this and can't get hold of anyone to cancel. Have been charged again for next mth require to cancel as my dog won't drink the water

i have used this product for many months now and unfortunately don’t see any change at all. i thought it was great having a product i could add to water instead of having the impossible task of trying to brush my dogs teeth but sadly it just didn’t work. i didn’t see any change in breath either

I've had my German Shepherd on your product or three months now and I see a little bit of different but overall not enough for what that cost is.

My dog seemed to enjoy the probiotic chews, then 2 weeks in she refused to eat them. If I try to sneak in her food, she eats around the crumbles. Plus your customer service is very lacking. An A for all the email regarding one problem, I think now I have received like 9. That is why I cancelled. You have a lot to learn about automatic responses in emails.They don't exactly fit the situation. Instead of 3 email responses that tell you nothing. May be you could just send one and say - a customer service agent has been assigned to you and they will responded within X number of days, hours, etc. EDIT: I received a call yesterday from your company and I was asked if I was sure I wanted to cancel. WTH, I have been very open and honest with your company of WHY I cancelled your product. The caller acted scared when I told him no, I do not want to reinstate my account. Don't act like you care, he didn't care when he called me, you don't care, except for the money you might have lost. Just leave me and my dog alone please. Do not call, do not email, thank you.

PetLab have consistently failed on my issue! I am a long term customer and reported my concern to Customer Service after I received 2 shipments of joint chews that arrived stuck together rendering them unseparable as any attempt to separate resulted iin crumbling. It appeared to be a heat or storage issue. My experience and exchange with Customer Service was time consuming, (I submitted photographic evidence along with batch numbers) frustrating as I appeared to be talking with a robot service at first, unsatisfactory as i I felt I was not valued as a long time customer as when I was finally linked to a real person they did NOT offer to make it right! This was unacceptable and consequently I cancelled my shipments in favor of a similar product elsewhere. Approx 2 weeks later Petlab sent email offering to replace the tainted items when I allowed the process to happen. When they arrived to my postbox (where mail is picked up daily) BOTH CONTAINERS WERE IN THE SAME STUCK TOGETHER LUMPED CONDITION!!! At this point I could see no point in contacting Petlab any further. I'd say Pet Lab has become too big and too automated too quickly and need to retrain their Customer Service Staff and evaluate their Robotic System. They need to investigate their storage and shipment practices in order to avoid repeatedly sending spoiled products to Customers. This is the last review and time that I will give for Petlab. I'm done!

New packaging is a pain. Not fully sure product is working. Still have plaque build up and needed to have teeth cleaned on 2 year old labradoodle. We’ve been using product for over 2 years but jury is still out if we will continue after this round.

The product seems to be working but we run out of product before next auto ship arrives. So the product has to be started all over and affect is not consistent.

Our Mini Schnauzer has severe allergy issues. The Petlab products described her symptoms to a T. Tried the itch product and saw absolutely no improvements so we switched to the probiotic. We initially saw some improvements with the probiotic, but it quickly leveled off. She is still suffering so I question the value vs the high cost. WE continue to search for a solution that REALLY works and lives up to its marketing representations. Oh, how we wanted this to be the miracle solution, but it isn't.