PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 23, 2026

Hi Carolyn, We're sorry to hear that you've had difficulty adjusting your delivery schedule and reaching our team. We just wanted to confirm that one of our team members did respond to you via email a few days ago regarding your request. If you didn’t see it, please check your spam or junk folder as well, just in case it landed there. We can confirm that your ProBright Advanced subscription has already been updated. It is now scheduled to ship on June 1, 2026, with a delivery frequency of every 3 months going forward. If you still have any concerns or would like us to make further adjustments, please don’t hesitate to reach out at [email protected]—we’re always happy to help. All the best, PetLabCo.

Response from PetLabCo.Jan 23, 2026

Hi Wendy, We're sorry to hear your dog isn't a fan of our product. We understand that every dog is unique, including their palates. Our goal is to offer top-notch assistance; however, high call and inquiry volumes may sometimes result in extended wait times. We're sorry for this and thank you for your patience. We can confirm that a member of our team has already addressed your concerns. Thank you for allowing us the time to make this right. Best regards, PetLabCo.

Response from PetLabCo.Jan 23, 2026

Hola Maylin, Lamento cualquier confusión e inconveniente causado. Investigué lo que sucedió y encontré que que seleccionaste la suscripción en lugar de la opción de compra única. Por eso los pedidos se han procesado según lo programado. En breve se pondrá en contacto con usted alguien de nuestro equipo de Atención al Cliente, que se encargará de resolver el problema. Gracias por su paciencia. Atentamente, PetLabCo.

Response from PetLabCo.Jan 23, 2026

Hi there, We appreciate you bringing this to our attention. We are very sorry you've had trouble managing your subscription and that you have not been able to receive a response from us. We are committed to delivering exceptional support, but during peak times, call and inquiry volumes may lead to longer wait times than we desire. We appreciate your understanding and are sorry for any inconvenience. Could you please share your Order ID/number so we can look into this further for you and your pup? Warm regards, PetLabCo.

Response from PetLabCo.Jan 23, 2026

Hi Katrina, We're sorry you had trouble with the chew size and canceling your subscription. Before completing checkout on our website, our order page does include guidance on checking the recommended dosage based on your dog’s weight, as dosage can vary depending on size. Further, as we are currently receiving a higher volume of inquiries, our response times may be slower than expected, and we're sorry about this. Please send us your order ID/number, and our team will gladly review your account and help resolve this as quickly as possible. Warm regards, PetLabCo.

Response from PetLabCo.Jan 23, 2026

Hi Dale, We’re truly sorry for the confusion caused. We never enroll customers in a subscription without their approval — a subscription applies only if the “Save more with a subscription” option is selected and left on during checkout. It’s also important to note that supplements can take up to 3 months to see full potential benefits. Each dog is unique, and therefore, the timeline for optimal benefits may vary. We strive to provide the best support possible, but due to high volumes of calls and inquiries, wait times can sometimes be longer than we’d like, and we’re sorry about this. Could you please provide your Order ID/Number so we can look into this for you and your pup? Warm regards, PetLabCo.

Response from PetLabCo.Jan 23, 2026

Hi Lyn, Our products contain no ingredients known to be harmful to dogs. We follow stringent quality measures to provide the best products for our best friends. We would like to learn more about your dog's experience. Could you kindly provide your Order ID/number to us? Thank you. Best regards, PetLabCo.

Response from PetLabCo.Jan 21, 2026

Hi Laura, We are deeply sorry to hear about the loss of your beloved pet. From all of us at PetLabCo., please accept our deepest condolences to you and your family. In an effort to get in touch, we checked our system for your email. However, we were unable to locate any emails associated with the email address you used for your review. We're so sorry that your message did not reach us as intended. We will be reaching out to you right away so that we can speak further with you and work to better understand what may have happened. Warm Regards, PetLabCo.