Judy
Excellent products and exceptional…
Excellent products and exceptional service For the first time in years my dogs changed from begging for more treats to refusing to eat even one. Customer service immediately sent a replacement to determine if the problem was that bag or a change in my dogs’ preference. Seems to be a little of both. There was no pushback; only concern a request to let them know if it was a bag with potentially bad product. Great company to work with even with dumb questions.
Response from PetLabCo.Nov 7, 2024
Hi Judy, It sounds like you had quite an experience with your dogs and the treats! It's great to hear that our customer service was responsive and concerned about it. Sorry for the dumb questions, but we're glad you thought the situation was handled with care and without any hassle. Please don't hesitate to reach out to our dedicated support team if you have any other concerns or questions. Best regards, PetLab Co.