Susanna
sealed doesn't mean you get 30 days
every tub I've received sealed doesn't have 30 days supply, and I've received couple tubs unsealed. I've believed that a mail carrier has stolen a tub package damaged...situation was addressed at that time. dog seems to be still having joint problems cold weather isn't helping at all. I must be a fool born in April to think employees and service working people are honest folks... I think society has breed a much more devious non caring generation in the companies 😕 the things we find in all our food supplies that you can't trust no one but yourself. frequency between shipments, not always thirty days, either run out before shipment comes.
Response from PetLabCo.Mar 26, 2025
Hi Susanna, We're really sorry to hear about your experience and appreciate you sharing your concerns with us. We're glad to know the previous issue was addressed. Regarding your subscription shipments, we process orders every 30 days, but carrier delays—which are out of our control—can sometimes cause them to arrive later than expected. We recommend checking your order tracking details to help anticipate delivery times. We’re also sorry to hear that your pup is still having joint issues. If you’d like, we can explore other options that may better support their needs. Please don’t hesitate to reach out—we’re here to help! 💙 Best regards, PetLab Co.