PetLabCo.Reviews of thepetlabco.com

Couldn't connect with anyone to try to correct duplicate orders, after many attempts. Finally just cancelled order HORRENDOUS customer service. ( Non-existent!!) Per your request;Order #Order #12095699

Moi j’ai acheté se produit et que tu achètes se produit il t abonne automatiquement sa veut dire il envoie le produit a chaque mois et t facture a chaque mois mes qu’en tu veux canceller ses abonnement tu dois abonné et te désabonner je les fait et envoyer des message pas u de remboursement et pas de suivi non plus Et pour rejoindre par téléphone et en français très difficile

These MFs are liars! They claim a recent product I purchased is manufactured in the US, but it ships from China. WTF? Scam job!

I'm am appalled by the way there is no one answering emails, or calls I have literally called all day and all it says is please stay on the line and someone will be with you shortly.........and no one is ever with you shortly been waiting seriously 3 hours continuous for someone to actually get on phone line go help me....I have also left several messages asking for someone to call me ASAP due to the situation that has transpired......I have emailed for days with a robo email back saying someone with company is reviewing my account and will contact me shortly and that like I said was days ago.....I still have not got responded to! Can someone pick up the phone and please call me asap;

They make you jump through hoops to cancel! Call center wait was 46 minutes. There is no way they have to have all the info they ask to cancel. A name, address (where they sent the item), email address, invoice number, order number. It’s absurd, they can find it with ONE of those. Just dragging their feet to charge you another month. An ACTUAL VET will tell you this doesn’t work. In order to work you would have to use so much they wouldn’t eat the food or drink the water

Cancel my subscription

1 star is too much but doesn't give the option of 0 stars It is virtually impossible to cancel subscription as it keeps showing error message trying to log into account where you are supposed to be able to manage this. Emailed several times to be told to log into my account (which is impossible) Had to contact my bank who gave me a telephone no for them called at different times of the day in different day only to hear the message our office is closed. Now will have to contact the bank again so I can block any further payments Oh and my dogs won't even take the tablets that they have sent us. Complete scam

Where do I start? I made the mistake of taking out a subscription to get the offered discount on one of their products. At checkout it offered a 'special deal' of an additional two more of what I ordered at 45% off. Good job I checked - it wasn't the large size for this offer which I had ordered but the small size. I paid via PayPal and got order confirmation email. It's a good job I checked my email as my basket still showed the items there. If I had not checked my email first it would have been so easy to mistakenly order again. I then tried to log in after setting up an account. It is virtually impossible to do so. I keep getting error codes despite using different browsers devices etc. You can't cancel the subscription without logging in. I contacted 'support' to cancel informing them I couldn't log in. Helpfully, they informed me that a subscription could only be cancelled via the website after logging in. They offer you a further 10% discount if you download and use their app. I downloaded it but - luckily I checked - the original discount is not there nor is the so called 10%. I don't care about the product anymore, it just seems a scam to get you to take out a subscription which is then virtually impossible to cancel. Luckily I have cancelled the payment and blocked them on my card via my very helpful bank. @PetLabCo please don't bother replying offering to 'help' - I have tried that already and all you are doing is wasting my time and money. Edit: Petlabco responded but I can't reply here so I am using the edit function and editing my original post instead. "Regarding your subscription, we understand how that could be confusing." How very patronising. I had no issues and understood the difference - I didn't even mention it but thanks for the sarcasm. I did reach out to you several times and only got one response - which I mentioned above it your have read what I had written. Your phone never answers and always forcibly disconnects the line after waiting for a period. I've solved the problem via my bank I don't need your sarcasm / help (?). I struggle to understand how you run a business in this fashion.