PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 4, 2025

Hi Jamie, We're sorry to hear that Harper hasn't experienced the results you were hoping for. Every pup is different, and sometimes it takes a bit of trial and error to find the right fit. If you’d like to explore other options that might be better suited to Harper’s needs, feel free to reach out to us at [email protected] — we’d love to help! Warm regards, PetLab Co.

Response from PetLabCo.Apr 4, 2025

Hi Robert, Thank you for your feedback. We're glad to hear that your dog is doing great with our Joint Care Chews. However, we're sorry the Allergy & Immune Chews haven’t met your expectations. As each dog can respond differently, we’d be happy to help find an alternative that might work better. Please feel free to reach out to us at [email protected]. Kind regards, PetLab Co.

Response from PetLabCo.Apr 3, 2025

Hi Erin, We're sorry to hear that your pup hasn’t seen results with the Allergy & Immune Chews! Every dog is unique, and while many see great results, we understand that it may not be the right fit for every pup. If you’d like, our team would be happy to help find an alternative product that may be more suitable for your dog’s needs. Feel free to reach out to us at [email protected] for assistance! 💙 All the best, PetLab Co.

Response from PetLabCo.Mar 31, 2025

Hey Julie, We are sorry to hear about your experience with the delivery of your products. We would like to learn more to assist in optimizing your subscription to ensure a timely delivery and better understand the difficulties you are experiencing on our website! Please reach out to our Customer Experience Team by emailing us at [email protected] for additional assistance. Thank you, PetLab Co.

Response from PetLabCo.Mar 31, 2025

Hey Kaarin, We are sorry to hear of the frustrations you are experiencing. We have reached out to you directly via email to better understand this issue you are experiencing, as we only see one subscription on your account for the desired product/quantity. We look forward to speaking with you to resolve this matter ASAP! Thank you, PetLab Co.

Response from PetLabCo.Mar 27, 2025

Hi Marcia, We’re sorry your dog had this experience. We understand how important it is to find the right fit for your pup, and we’d love to learn more about your experience. Regarding your subscription, it looks like you need to complete the sign-up process to access your account. One of our team members will be reaching out to assist you directly. Please keep an eye on your inbox. Kind regards, PetLab Co.

Response from PetLabCo.Mar 27, 2025

Hi Gray, Thank you for sharing your experience! We’re sorry for the mix-up with your subscription and for the delay in receiving ProBright Advanced. We truly appreciate your patience and understanding. We're glad our team was able to keep you informed, and we’ll continue to do our best to ensure you get the products your pup needs. 🐾 Stay pawsome, PetLab Co.

Response from PetLabCo.Mar 27, 2025

Hi Tammy, Thanks for your feedback! The size of our Allergy & Immune Chews has not changed. If you're noticing a difference, please reach out to us through the 'Contact Us' page on our website so we can look into this for you. Thank you! Best regards, PetLab Co.