PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 17, 2025

Hi Elaine, Thank you for your feedback, and we're really sorry to hear that you didn’t see the results you were hoping for. We recognize that each dog has unique needs, and what suits one may not suit another. We also understand concerns about cost — just so you know, we do offer discounts for bulk purchases as well as savings through our subscription service. If you're ever open to trying an alternative product that might better suit your dogs' needs, please don’t hesitate to reach out to us at [email protected]. We'd be more than happy to help you explore other options. We’re grateful you gave us a try and appreciate your kind words about our delivery service. Best regards, PetLab Co.

Response from PetLabCo.Apr 17, 2025

Hi Mike, We’re happy to hear that the ProBright Advanced is working well for Zeke! However, we're sorry that Loki hasn't experienced the same benefits. Keep in mind that it may take up to three months to see visible results from supplements. 😊 Please continue giving it to your furry friend a little longer to maximize its benefits. Plus, we've got discounts for bulk orders and subscription services to help you save some cash! If you’re considering another product, feel free to contact us at [email protected]. Best regards, PetLab Co.

Response from PetLabCo.Apr 16, 2025

Hi there, Thank you so much for your feedback—we’re really glad to hear you love the products, but we’re truly sorry for the inconvenience you experienced when trying to reach us. We completely understand how frustrating long wait times can be, and we appreciate you pointing this out. We’re always working to improve our customer service experience, and we’ll be sure to share your suggestions with the team. In the meantime, if you ever need assistance, you can also reach out to us at [email protected], and we’d be more than happy to help with anything you need. Best regards, PetLab Co.

Response from PetLabCo.Apr 11, 2025

Hello Cj, We're glad to hear you're starting to see some positive changes in your pup’s teeth—that’s great news. We totally understand your concern about size and appreciate you giving the product a try despite the initial hesitation from your dog. Adding broth is a smart idea, and we’re happy to hear it helped! We hope it continues to make a difference for both of your dogs. Kind regards, PetLab Co.

Response from PetLabCo.Apr 11, 2025

Hi Mamie, Thank you for your feedback! We understand it can take some time to notice visible changes. For the best results, we recommend giving the product daily for at least 3 months, as consistent use allows the ingredients to show their best potential benefits. If you have any questions, feel free to reach out at [email protected]—our team is always happy to support you and your pup on this journey! All the best, PetLab Co.

Response from PetLabCo.Apr 8, 2025

Hi there, Thank you so much for being a loyal PetLab Co. customer over the years — we truly appreciate your continued support. We're so sorry to hear about the delay with your recent order and the trouble you've had reaching us. This definitely isn’t the experience we want you to have, and we'd love to look into this for you right away. When you have a moment, could you please share your order ID? This will help us investigate what’s going on and get this sorted as quickly as possible. Kind regards, PetLab Co.

Response from PetLabCo.Apr 7, 2025

Hi Barb, Thank you so much for your feedback, and we’re truly sorry to hear about the experience with your recent order. We really appreciate you bringing this to our attention. We’ll definitely look into this further to see why your dog may be reacting differently. If there's anything we can do in the meantime, please don’t hesitate to reach out at [email protected]—we’re here to help! Kind regards, PetLab Co.