JA
Frustrated!
I have been trying to get with this company since the moment I ordered online. I realized instantly that my previous address was on the order. I made attempts immediately via email to get the address corrected. The following day I attempted to chat and call, with no response. Then the package wasn’t delivered to the incorrect address, but to another in the same neighborhood. I finally found it. Well, the product was not what I ordered. I also became aware from looking at my account that a different subscription has been added to my account for delivery in February, which I didn’t order. I have attempted to chat, been on hold a few times up to 48 minutes then disconnected and have emailed numerous times. When chatting and emailing, the response is to be patient, they are experiencing high volume! I’m not sure what to do now. My dog has responded to the supplements, and I would like to get this resolved! I made the order in the USA.
Response from PetLabCo.Jan 30, 2026
Hi there, We're truly sorry for the frustration you’ve experienced. Thank you for your patience through all of this. To clarify, we never place customers into a subscription automatically. A subscription is only created if the “Save more with a subscription” option is selected during checkout. That said, we absolutely want to review your account to understand exactly what happened and make sure everything is corrected properly. Please provide us your order number or order ID, and we’ll take care of this as soon as possible. Best regards, PetLabCo.