PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Feb 4, 2026

Hello Frankie, We’re very sorry to hear about your experience and truly understand how frustrating this must have been. Please accept our sincere apologies for the delays and confusion surrounding your order—this is certainly not the experience we want for our customers. Please know that we do our best to ensure the timely delivery of every package. However, some items were temporarily low in stock this month and are currently being restocked. We sincerely apologize for the inconvenience this may have caused and truly appreciate your patience and understanding. Best Regards, PetLabCo.

Response from PetLabCo.Feb 4, 2026

Hello James, We’re very sorry to hear about your experience and understand how frustrating this must be. Please accept our sincere apologies for the difficulty you’ve had reaching us. We’re currently experiencing a higher-than-usual volume of requests, which has caused delays, but we’re actively working to improve our response times. Could you please provide us with your order ID so we can locate your order for you? Best Regards, PetLabCo.

Response from PetLabCo.Feb 4, 2026

Hello Ronald, We understand that you’ve requested to cancel your account, and we’re sorry to see you go. One of our team members will be reaching out shortly to confirm your cancellation and assist with any final details. Thank you for being a part of PetLabCo. Best regards, PetLabCo.

Response from PetLabCo.Feb 4, 2026

Hello Mrs. Alison, We’re truly sorry to hear about your experience, and we understand how upsetting this situation must be, especially when unexpected charges are involved. Please accept our sincere apologies for the difficulty you’ve had reaching us. We’re currently experiencing a higher-than-usual volume of requests, which has caused delays, but we’re actively working to improve our response times. We understand that subscriptions can sometimes be confusing. Before completing checkout, customers are able to review whether a one-time purchase or subscription option is selected. That said, we never want anyone to feel stuck or unheard. Thank you for sharing your order number (830234). We’d be happy to look into this right away, assist with canceling the subscription, and discuss return and refund options, including a free return if needed. Our customer care team is here to help, and we truly appreciate the opportunity to make this right for you. Best Regards, PetLabCo.

Response from PetLabCo.Feb 4, 2026

Hello Renalyne, We’re truly sorry to hear about your experience, and we understand how frustrating this must be. We are sorry for the delay in our response. We’re currently experiencing a higher-than-usual volume of inquiries, but we’re actively working to improve this. We’re also very concerned to hear about the condition of the products you received, as this is certainly not the experience we want for our customers. We’d be happy to assist you with canceling your subscription and processing a refund as soon as possible. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.

Response from PetLabCo.Feb 3, 2026

Hello Lana, I’m really sorry for this experience and for the frustration it’s caused. I completely understand why you’d be upset—especially when you were home and never received the package. That’s certainly not the experience we want for you. We truly appreciate your understanding as we’re experiencing a higher-than-usual volume of requests. I’d be happy to personally look into the delivery issue and make this right, including reviewing the failed delivery attempts and processing a refund if the order was not received. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.

Response from PetLabCo.Feb 3, 2026

Hello Janice, I’m really sorry for the frustration this has caused and for the time you’ve spent trying to reach us—especially being on hold for that long. We truly appreciate your understanding as we’re experiencing a higher-than-usual volume of requests. To sign in, you’ll first need to register your account. That said, if you’re having any trouble at all, we’d be more than happy to assist you directly and take care of the cancellation for you. When you have a moment, could you please provide your order ID so we can locate your account and help you more efficiently? Best Regards, PetLabCo.

Response from PetLabCo.Feb 2, 2026

Hi KL, We are very sorry to hear about the trouble you've experienced with your subscription and our customer service. We strive to provide the best support possible, but due to high volumes of calls and inquiries, wait times can sometimes be longer than we’d like, and we’re sorry about this. To clarify, we never place customers into a subscription automatically. A subscription is only created if the “Save more with a subscription” option is selected during checkout. That said, we absolutely want to review your account to understand exactly what happened and make sure everything is corrected properly. Could you please provide your Order ID/number? Warm regards, PetLabCo.