PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 9, 2025

Hi Audrey, Thank you for reaching out, and we're truly sorry to hear about the frustration caused by the changes to your delivery schedule. That’s certainly not the experience we want for our customers. We’d really like to look into this further and make things right. Could you please provide your order ID so we can investigate the issue in more detail? We appreciate you bringing this to our attention, and we’re here to help. Warm regards, PetLab Co.

Response from PetLabCo.May 9, 2025

Hi Lori, Thank you so much for sharing Marley’s story with us. We’re truly sorry to hear about his passing — losing a beloved companion is never easy, and our hearts go out to you during this difficult time. We’re grateful that Marley was able to use our product, and we hope it brought him some comfort along the way. Please don’t hesitate to reach out at [email protected] if there’s anything we can do for you. Take care, PetLab Co.

Response from PetLabCo.May 8, 2025

Hello Bradley, We appreciate your feedback and are glad you find our subscription convenient and the product high quality. We understand the desire for a streamlined way to add items to your subscription. We are always looking for ways to improve our customer experience and will consider your suggestion as we continue to enhance our services. If you ever need assistance, please know that we are just an email away at [email protected]. We're always happy to help! 🌟 Warm regards, PetLab Co.

Response from PetLabCo.May 8, 2025

Hi John, We're sorry to hear that you ended up with six months’ worth of products. We understand how that can be a bit overwhelming. Just so you know, your next auto-ship is currently scheduled for October. If you'd like to make any adjustments to your subscription—whether that’s changing the shipping date, updating the quantity, or anything else—we’re more than happy to help! Feel free to email us at [email protected], and our team will gladly assist you. You can also adjust anytime through our customer account portal. All the best, PetLab Co.

Response from PetLabCo.May 7, 2025

Hi Barbara, Thank you so much for your feedback — we truly appreciate your kind words about how we operate, and we’re glad to hear your pup enjoys the flavor of the Probiotic chews! That said, we’re sorry to hear they haven’t been as beneficial as you’d hoped. Every dog is unique, and sometimes it can take trying a different approach to find the best fit. If you're open to exploring an alternative product that may be better suited to your dog’s needs, our team would be more than happy to help with that. Feel free to reach out to us anytime at [email protected] — we’d love the opportunity to assist further. All the best, PetLab Co.

Response from PetLabCo.May 7, 2025

Hi Shaune, We're sorry for the confusion and frustration this has caused — especially when you were expecting your Joint Chews to arrive as usual. We completely understand how inconvenient this must be, and we truly appreciate you bringing it to our attention. Could you please share your order ID? We’ll investigate right away and do everything we can to help get things sorted for you. Thank you again for your patience, and we’re here to help make this right. Kind regards, PetLab Co.

Response from PetLabCo.May 6, 2025

Hi Greg, Thank you for the feedback. We’re sorry that the product didn't yield the same results for you as it has for others. We know how hard it is to watch your dog feel uncomfortable, and we truly want to help. If you're open to trying something else, we'd love to help find a better fit. Please feel free to reach out to us at [email protected] — our team would be happy to suggest a new approach. We’re here for you and your furry friend! All the best, PetLab Co.

Response from PetLabCo.May 6, 2025

Hello Pat, We’re saddened to hear you're not seeing the desired results with our product. We strive to provide top-notch pet supplements that deliver the best results, but we understand that every dog has unique needs and may respond differently to supplements. If you’d like to explore alternative products, we’d be more than happy to assist you! Please reach out to us at [email protected]. Warm regards, PetLab Co.