PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Feb 11, 2026

Hi Nicola! We’re really sorry you had this experience and for the frustration it has caused. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.

Response from PetLabCo.Feb 9, 2026

Hi Billy, We are sorry to hear about your experience. A member of our team will be in touch shortly with you. Thank you for taking the time to share your feedback. Best regards, PetLabCo.

Response from PetLabCo.Feb 6, 2026

Hi Kab, We are very sorry to hear about your experience and for your pup not being a fan of our supplements. We understand how pup's can be picky. To clarify, we never place customers into a subscription automatically. A subscription is only created if the “Save more with a subscription” option is selected during checkout. That said, we absolutely want to review your account to understand exactly what happened and make sure everything is corrected properly. Could you please provide your Order ID/number? Warm regards, PetLabCo.

Response from PetLabCo.Feb 11, 2026

Hi Kenneth, We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We can see that a member of our team has since connected with you and provided assistance. If there is anything further you need, please don’t hesitate to let us know. We’re always here to help. Regards, PetLabCo.

Response from PetLabCo.Feb 6, 2026

Hi Kay! Thank you for bringing this to our attention. We are very sorry to hear about this experience. That is certainly not the level of care we expect during delivery. We appreciate you sharing the details and will be sure to pass this feedback along to the carrier so it can be addressed. A member of our team will also reach out to you to ensure your product is not damaged in anyway. Regards, PetLabCo.

Response from PetLabCo.Feb 5, 2026

Hi Richard, We're very sorry to hear about the shipping issues you've experienced. We appreciate you bringing this to our attention. I’d be happy to personally look into the delivery issue and make this right, including reviewing the failed delivery attempts and processing a refund if the order was not received. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.

Response from PetLabCo.Feb 4, 2026

Hi Jonathan, We are very sorry to hear about the trouble you've experienced with your subscription and our customer service. We strive to provide the best support possible, but due to high volumes of calls and inquiries, wait times can sometimes be longer than we’d like, and we’re sorry about this. To clarify, we never place customers into a subscription automatically. A subscription is only created if the “Save more with a subscription” option is selected during checkout. That said, we absolutely want to review your account to understand exactly what happened and make sure everything is corrected properly. Could you please provide your Order ID/number? Warm regards, PetLabCo.

Response from PetLabCo.Feb 8, 2026

Hello Bradshaw, We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.