PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 13, 2025

Hello David, We’re sorry to hear that the product hasn’t worked as well as expected. Every dog is different, and while many pups see great results, some may need a little extra support. If you're open to it, we’d love to recommend an alternative product that might be more beneficial for your pup’s needs. Please feel free to reach out to us at [email protected] — we're here to help and would be happy to find a product that works better for your furry friend. Kind regards, PetLab Co.

Response from PetLabCo.May 13, 2025

Hi Sheila, We appreciate your feedback and understand your experience with the previous additive. We strive to provide products that meet our customers' needs, and we'll consider your comments as we continue to develop our offerings. We also suggest that you follow the guidelines on the label for optimal results. All the best, PetLab Co.

Response from PetLabCo.May 13, 2025

Hi Susan, We appreciate your feedback and understand the frustration you've experienced with the inconsistent product counts and limited online subscription management options. We strive to provide a seamless experience for our customers, and we're actively working to improve our subscription management system to offer greater flexibility and control. A member of our team will be reaching out to address this for you. Kind regards, PetLab Co.

Response from PetLabCo.May 13, 2025

Hi Mona, We understand your frustration with the website's usability. We are always striving to improve our online experience and appreciate your feedback. We are actively working on making the website more user-friendly and efficient. We also appreciate your insights regarding subscription cancellations and reorders. We value your loyalty and are committed to providing the best possible service for our subscribers. Warm regards, PetLab Co.

Response from PetLabCo.May 13, 2025

Hi Linda, We're sorry to hear you and your dog had this experience. We would like to learn more about your dog's experience with our product. A member of our customer experience team will be reaching out to address this for you. All the best, PetLab Co.

Response from PetLabCo.May 13, 2025

Hi Michael, We’re sorry to hear that you’re not seeing the changes you were hoping for in your dog. Every pup is unique, so results can vary depending on things like age, breed, and the specific issue being addressed. That said, we do offer alternative products that may be a better fit for your dog’s needs. We also offer discounts on bulk purchases and subscription services to help you save more. Please feel free to reach out to us at [email protected] — we’d love to help guide you toward the most suitable option! Best regards, PetLab Co.

Response from PetLabCo.May 11, 2025

Hello Julie, Thanks for giving us a neutral rating. We understand you're not sure yet how to rate us and our supplements. We hope your dog is enjoying the supplements and that you'll see better results soon. If you have questions or there's anything we can help you with, don't hesitate to reach out through the 'Contact Us' button on our website. Best regards, PetLab Co.

Response from PetLabCo.May 11, 2025

Hi Christopher, We're sorry to hear you haven't received your order yet. While delivery issues are beyond our control, we certainly want to make it right. Kindly share with us your order ID. Once we have this information, we'll be able to look into this and help locate your order. Thank you for your patience and understanding. Best regards, PetLab Co.