PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Oct 11, 2024

Hi Karin, We're sorry that the product didn't deliver the same benefits as it has for some customers. We totally understand that every pet is unique and what works for one might not work for all. We’d be happy to explore this further and see how we can assist you and your furry friend. Could you please provide your Order ID? Kind regards, PetLab Co.

Response from PetLabCo.Oct 10, 2024

Hi Patricia, We're sorry for the trouble with your subscription. We send reminder emails three days before each billing, along with a link to your account where you can easily manage or cancel. You can also access the account portal on our website to make changes. Could you please share your Order ID so we can help? Meantime, you can always reach us through the 'Contact Us' page on our website. We're ready to help! Stay pawsome, PetLab Co.

Response from PetLabCo.Oct 10, 2024

Hi Ann, We're sorry that your dogs aren't enjoying ProBright and for the confusion caused. We understand that every dog has unique preferences, including their taste preferences. Please be aware that we won't enroll customers into a subscription without their consent. As long as you click 'One-time Purchase', you won't be put on a subscription or charged recurring fees. Could you share your Order ID so we can look further into this for you and your pups? Best regards, PetLab Co.

Response from PetLabCo.Oct 9, 2024

Hey Madoka, We're sorry you've had this experience. We strive to provide timely support to all our valued customers. However, due to a high volume of emails and inquiries, there may be instances where our response time is longer than anticipated. We would like to get this sorted out for you asap. Can you please share with us your Order ID? Best regards, PetLab Co.

Response from PetLabCo.Oct 9, 2024

Hi Juls, We're sorry to hear that you haven't received the replacement order yet. Sometimes, unprecedented delays can transpire from the courier to your location, which is beyond our control. Nonetheless, we would like to check further into your order for you. Would you mind sharing your Order ID with us? Thank you! Stay pawsome, PetLab Co.

Response from PetLabCo.Oct 8, 2024

Hi Brenda, We’re sorry that the product didn't yield the same results for you as it has for others. We understand that every dog is a one-of-a-kind individual, and what suits one may not suit all. We would like to look further into this matter for you. Could you please share your order ID with us? Sincerely, PetLab Co.

Response from PetLabCo.Oct 8, 2024

Hi there, We're sorry for any inconvenience caused regarding your subscription. We send a reminder email 3 days before each subscription charge with a link to your account, where you can manage or cancel anytime. You can also access the account portal through our website for any changes to your subscription. Additionally, our "Contact Us" page lists our contact information if you'd prefer to speak with us directly for assistance. Could you please provide your Order ID so we can look into this further? Thank you, PetLab Co.

Response from PetLabCo.Oct 7, 2024

Hi Melissa, We're really sorry for any confusion, but we just wanted to let you know that canceling your subscription is completely free—there’s no cancellation fee at all. If you could share your order ID, we’ll make sure one of our representatives gets in touch with you to take care of everything. Thank you! Best regards, PetLab Co.