PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 16, 2025

Hi Giovanna, We're sorry to hear your dog had this experience. We take feedback like this seriously and would love to learn more. We will be reaching out to you directly to address this matter. Thank you for taking the time to leave a review. Kind regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Jason, We're sorry to hear that your Bichon has started licking his paws again after doing so well on our Probiotic Chews. The formulation of our Probiotic Chews has not changed. If the symptoms continue, we always recommend checking in with your vet to rule out any other causes. If you're open to exploring alternative options, we’d be more than happy to help you find a product that might be a better fit for your pup’s current needs. Please feel free to reach out to us anytime at [email protected]. Warm regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Eric, We understand your frustration with the app's functionality and the difficulty you experienced with phone support. We’d love to help get this sorted for you. A member of our team will reach out to you as soon as possible. We look forward to helping you get everything set just the way you need. Best regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Angelika, Thank you for your feedback! We currently send a reminder email 3 days before your next subscription order is set to ship, which includes options to delay or skip the delivery if needed. That said, we completely understand that more notice would be helpful, and we’ll be sure to pass this along to our team for consideration. We truly appreciate you sharing your thoughts with us! If you ever need immediate assistance with your subscription, feel free to reach out to us at [email protected]. All the best, PetLab Co.

Response from PetLabCo.May 14, 2025

Hi Chris, We're sorry to hear you haven't seen the desired results. Every pet is unique, and what works for many dogs may not be the perfect fit for your pup. We understand your frustration with the cost of supplements and the time it takes to see results. We appreciate your loyalty and the time you've invested in trying our products. We're always striving to improve our offerings and appreciate your feedback. We do have an alternative product that may be better suited to your pup's needs, and we'd love the opportunity to help find the right fit. Please don’t hesitate to reach out to us at [email protected]. All the best, PetLab Co.

Response from PetLabCo.May 14, 2025

Hi Tina, We are sorry to hear this happened and understand your hesitation to continue shopping with us. We would like to look into what happened and get this resolved as soon as possible. Someone from our team will reach out to you via email about this issue. We appreciate your continued support. Best regards, PetLab Co.

Response from PetLabCo.May 14, 2025

Hi Stephan, We appreciate your feedback and understand your perspective. It can be frustrating when you're unsure about the effectiveness of a product, especially after trying it for an extended period. We're glad you're committed to supporting your pet's health with our chews. We do have an alternative product that may be better suited to your pup's needs, and we'd love the opportunity to help find the right fit. Please don’t hesitate to reach out to us at [email protected]. All the best, PetLab Co.

Response from PetLabCo.May 14, 2025

Hi Brandy, We appreciate your feedback and understand your experience with the probiotics. We're sorry to hear that your dogs haven't seen the results you were hoping for. We encourage you to reach out to our Customer Experience Team at [email protected] so we can further assist you. Best regards, PetLab Co.