PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Sep 8, 2026

Hi Karen, We are sorry to hear about your experience! We can certainly understand your frustration. We'd be happy to look into what happened here. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Sep 7, 2026

Hi Francis, We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Regards, PetLabCo.®

Response from PetLabCo.Sep 1, 2026

Hi Benjamin, thank you for sharing your feedback. We understand you’re waiting for better results. With consistent use at the recommended daily amount, it can take up to 90 days to see the full potential benefits. If your pet has been using the product consistently for more than 3 months, we’d love to understand more. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Sep 2, 2026

Hi Lisa, We appreciate you taking the time to share your feedback. It's great to hear your dogs enjoy our product and you are seeing the benefits. We are concerned to learn about the difficulties you've experienced with the delivery service. This is certainly not the experience we want for our customers. We take this feedback very seriously and will make sure it is raised appropriately. Thank you so much for being a valued member of our community! Regards, PetLabCo.®

Response from PetLabCo.Aug 31, 2026

Hello there! Thank you for bringing this to our attention. We’re sorry to hear that your package was delivered so late in the evening. We understand how inconvenient this can be, especially when you’re not expecting anyone to come to your door at that time. While delivery times are determined by our third-party shipping partners and are outside of our direct control, we’d be happy to look into this and share your feedback with our shipping team. Could you please confirm whether you received your package? In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Aug 28, 2026

Hi Cynthia, We are sorry to hear about your experience. We've reviewed your account and found that you may have accidently started another subscription. This would be why you are receiving too many products. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Thank you for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Aug 28, 2026

Hi Kathie, Thank you so much for sharing your experience. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Regards, PetLabCo.®

Response from PetLabCo.Aug 24, 2026

Hi Gus, Thank you so much for sharing your experience. We completely understand your frustration. We've found it usually takes 90 days of the recommended daily dose to see potential benefits. That's normal for any supplement. We offer our subscription plan to save customers money while allowing their pets time to try the product. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Subscribe & Save” option is selected before adding the item to your cart. We are glad a member of our team was able to assist you with your subscription. We can also be reached by phone at 1-866-473-8522. You can find our contact information on our website here: https://thepetlabco.com/contact-us Please don't hesitate to reach out should you need anything. Our team is always happy to help. Best regards, PetLabCo.®