PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jul 13, 2026

Hi Shannon! We're sorry to hear you and your Shih Tzu have had this experience. We'd love to look into this further. Can you please share your order number so we may locate your account and assist you? Best regards, PetLabCo.®

Response from PetLabCo.Jul 11, 2026

Hi Lucy, thank you for taking the time to leave this feedback. We're sorry to hear you haven't seen the desired results. We'd be more than happy to help you explore more options, we've sent you an email. We can also be reached by phones or chat. We hope to hear from you soon. Best regards, PetLabCo.®

Response from PetLabCo.Jul 8, 2026

Hi Duncan, thank you for taking the time to leave this review! We'd like to take a further look into this for you, we're available by email, phones or chat. We hope to hear from you so we can resolve this for you. Best regards, PetLabCo.®

Response from PetLabCo.Jul 3, 2026

Hi Karri, thank you for taking the time to leave this review. We're sorry to hear about this, we're more than happy to adjust your autoship dates. We've sent you an email to further assist, we hope to hear back from you. We can also be reached by phone or chat. We're always here to help. Best regards, PetLabCo.®

Response from PetLabCo.Jul 2, 2026

Hi there, We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Warm regards, PetLabCo.®

Response from PetLabCo.Jul 2, 2026

Hi Renie, We are sorry to hear you and your dogs have had this experience. We'd love the opportunity to look into this further. Someone from our Customer Experience team will follow up with you shortly to provide support. Regards, PetLabCo.®

Response from PetLabCo.Jul 1, 2026

Hi there, We are sorry to hear about your experience. We've found it usually takes 90 days of the recommended daily dose to see potential benefits. That's normal for any supplement. Being on a subscription is the best way to make sure your products arrive on time and at the best price! Our subscribers receive 20% off the price of their product, and that price will not increase for the lifetime of the subscription. You can manage your subscription online through our customer account portal, found here: https://account.thepetlabco.com/login Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Jun 30, 2026

Hi Thomas, We are sorry to hear you have not seen the desired results. Our ProBright is designed to target tartar, promote fresh breath, and assist you in keeping your pup's teeth clean. The ingredients in ProBright support and maintain the oral health of your pup. Even so, it is important to remember that our supplement is not meant to replace dental cleanings or regular bushing. The mentioned cleanings and brushings are a very important part of your pup's routine that we certainly do not discourage. We also understand that every dog is special and unique, and what works for one may not work for another. If in doubt, we always encourage pet parents to consult their vet. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®