PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Sep 28, 2026

Hello there, Thank you for being a loyal customer over the years and for sharing your experience with us. 💙 We’re very sorry to hear that your most recent package appears to have arrived empty. We completely understand how concerning and disappointing that must be, especially after having positive experiences with your previous orders. We’d like to look into this and make things right. Our team will be reaching out to you directly to review the order and assist with the best resolution. We appreciate you bringing this to our attention and giving us the opportunity to help. 🐾 Best Regards, PetLabCo.

Response from PetLabCo.Sep 26, 2026

Hello Debby! We’re very sorry to hear about your experience and understand your concern about receiving additional deliveries or charges after requesting that they stop. Could you please let us know how you submitted your cancellation request? Subscriptions can be canceled through our customer portal, where you can also check the current status of your subscription. You’re also always welcome to contact our Customer Experience team directly through the “Contact Us” form on our website, and we’ll be happy to assist with the cancellation. In the meantime, our team will be reaching out to you directly to review your account and help get this resolved. We truly appreciate you bringing this to our attention. Best Regards, PetLabCo.

Response from PetLabCo.Sep 26, 2026

Hello Sabrina, We’re sorry to hear about your experience. At checkout, customers can choose between a one-time purchase and a subscription option, with the selected option displayed before the order is completed. That said, we’d like to take a closer look at what happened with your order and help address your concerns. Could you please share your order ID or contact our Customer Experience team directly? We’ll be happy to review your account, clarify the subscription details, and assist with any necessary next steps. Best regards, PetLabCo.®

Response from PetLabCo.Sep 24, 2026

Hi Michael, We are sorry to hear your dog isn't a fan of the chews. We know how frustrating that can be. A few pet parents have shared that they've had luck with adding a dollop of xylitol-free peanut butter, wrapping them in cheese, adding a spoonful of xylitol-free yogurt, or pairing the chews with their favorite meat. Just keep an eye out for any allergies or sensitivities! Someone from our Customer Experience team will follow up with you shortly to provide further support. Best regards, PetLabCo.®

Response from PetLabCo.Sep 24, 2026

Hi Liam, We are very sorry to hear about your experience. We were able to locate your message and found that it was sent to an unmonitored account. We are sorry for any inconvenience this may have caused! Our team can be reached here: Email: [email protected] Phone: 1-866-473-8522 You can find this information on our website here: https://thepetlabco.com/contact-us and on our product labels. We also offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login Someone from our Customer Experience team will follow up with you shortly to provide further support. Regards, PetLabCo.®

Response from PetLabCo.Sep 22, 2026

Hi there, We are sorry to hear about your experience. You can cancel your subscription at anytime from your account portal here: https://account.thepetlabco.com/login If you have never logged in before, you will need to first sign up using the same the email address you used when making the purchase. Of course, we can also cancel this for you. Someone from our Customer Experience team will follow up with you shortly to provide support. Regards, PetLabCo.®

Response from PetLabCo.Sep 23, 2026

Hello Carla, We’re very sorry to hear about your experience, and we understand how frustrating and concerning it must be to receive an order you weren’t expecting—especially after you believed your subscription had already been canceled. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Kind regards, PetLabCo.

Response from PetLabCo.Sep 21, 2026

Hi Thomas, We are very sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Regards, PetLabCo.®