PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Tammy G.
Did not give the clean breath I was hoping for from the advertisement.
Response from PetLabCo.May 20, 2025
Hi Tammy, We're sorry the product hasn’t provided the results you were expecting. Since every pup can respond differently, we’d be more than happy to help you explore another option that might be better suited for your dogs. Just contact us at [email protected], and we’ll be ready to assist. Best regards, PetLab Co.
Barbara C.
The products might be good, but I'm VERY unhappy with the subscription service. I even canceled it recently because they just keep sending when they're not supposed to, and I just received another shipment! I have way too much product!!
Response from PetLabCo.May 18, 2025
Hi Barbara, We're sorry to hear you had this experience. We understand your frustration with the subscription service. It sounds like you've had trouble with the cancellation process, and we sincerely apologize for the inconvenience. We're committed to providing a smooth and reliable experience for all our customers, and we'll look into this issue to ensure it doesn't happen again. Someone from our team will reach out to you shortly. Best regards, PetLab Co.
Deborah A M.
My Bella I ordered the Allergy and Immune for both of my dogs. I'm not sure why she hasn't gotten better. She still flops her head and digging her ears, She'll let me look doesn't want you to touch but flame red in ears. So I am not really liking her to suffer. Bandits allergies really bad to. I'm needing some help for them. I know my allergies Are bad, so I fully understand. I'm not sure if I can flush her ears, any suggestions you may have I'm all ears.
Response from PetLabCo.May 16, 2025
Hi Deborah, We're sorry to hear you're not seeing the expected results with our Allergy & Immune Chews. It's frustrating to see our furry friends suffering. Every dog has different needs, and what works for one dog may not work for another. If you’d like, our team would love to work with you on finding an alternative. Feel free to reach out at [email protected]! All the best, PetLab Co.
Kristin K.
I am missing my May shipment. I put a note in the customer service with no response.
Response from PetLabCo.May 16, 2025
Hi Kristin, We're sorry for the confusion caused by your order. It shows that your order has not yet been due for shipment. We’d be more than happy to assist you with this. A member of our customer experience team will reach out to you. Thank you for your continued support! Kind regards, PetLab Co.
Rhonda Crackel G.
I have been using the probiotic for my JoJo, chihuahua and it seems to work well. I recently started him on the itching and allergy supplement, but don't see any changes. I also got a new shipment of 2 when I was only 1/2 way done with 1 bottle.
Response from PetLabCo.May 16, 2025
Hi Rhonda, Thank you so much for sharing your experience! We're really glad to hear the Probiotic Chews are working well for Jojo. We’re sorry to hear you haven’t noticed any changes yet with the Allergy & Immune Chews. While every pup is different, we do encourage giving the chews consistently for at least 3 months to see the best results. Regarding the recent shipment, thank you for pointing that out! We'll be reaching out to you shortly to assist with your subscription and ensure future shipments align better with your current supply, so you won’t receive more until you're ready. Thanks for your patience! Best regards, PetLab Co.
WC
I have had Cassi on Probiotics since 6 months and she is almost 2 now. She also gets Immunity and allergy and itch relief. She still wants to eat a bunch of grass, licks her paws a lot and skin. I am beginning to question if I should be trying some other since I hate seeing her so uncomfortable.
Response from PetLabCo.May 16, 2025
Hello there, We understand your concern about your pet's continued discomfort. We're committed to providing high-quality products that support your pet's health and happiness. Since every pup can respond differently, we’d be more than happy to help you explore another option that might be better suited for your dogs. Just contact us at [email protected], and we’ll be ready to assist. 🙂 Kind regards, PetLab Co.
Lee C.
Little dog enjoys the allergy tablets! After 1 -1/2 months I’m sorry that I see very little improvement in her eye drainage so will continue for a while. I do trust PetLab
Response from PetLabCo.May 16, 2025
Hi Lee, We appreciate you trusting us with your pet's health. We understand your concern about the lack of results you're seeing. It's important to remember that every pet responds differently to supplements. We encourage you to continue for at least 3 months so your dog can fully experience its benefits. All the best, PetLab Co.
Jennifer G.
Pricey products, but my dog absolutely loves them.
Response from PetLabCo.May 16, 2025
Hi Jennifer, We appreciate your feedback and are glad your dog enjoys our products. We strive to provide high-quality, premium supplements formulated with carefully sourced ingredients. While this commitment to excellence comes at a higher cost, we firmly believe that your pet's health is priceless. We’d also like to highlight that we provide discounts for bulk orders and subscription services, allowing you to save even more. 💰 Warm regards, PetLab Co.
