PetLabCo.Reviews of thepetlabco.com

I didn’t receive my order

They claim on their website that any products including green lipped mussels must also mention where it was sourced from. Well on their own products they don't do that, and, they still claim it is sourced from New Zealand, and, they tell you where you can find this info, which is totally not there, so they lie to customers. And when you ask again for a link to confirm their claim and where a customer can read this info, all of a sudden they can't provide any proof of that and it is written nowhere on their product page, details, ingredients, etc. They don't even follow their own advice. That's shady. Update: I did contact your business multiple times and communicated with a couple of agents, and none could direct me to the information about the green lipped mussels origins. One said it was written on the ingredients list, which wasn't true and he couldn't send me a link to confirm his claim, and all the other ones couldn't send me a link to confirm their claim, they said they could only tell me where the green lipped mussels were sourced, but not send me a link to confirm their claim. The product is the joint care chew. Nowhere on the product page is it written the green lipped mussels are sourced from New Zealand, and no customer service agent could confirm it, else than with their word on it.

I have not noticed any difference in my shiatsu. I’ve tried to cancel my subscription several times and they keep shipping and charging.

I was sent 2 orders within days of each other,I have contacted the company multiple times 4 to be exact at several different emails asking for refund and a return shipping label. I did finally receive a refund and I was not asked for the product back but the company never bothered to get back to me they could have sent me an email it would have been the right thing to do for a customer I had to find the refund was given on PayPal the customer service is terrible even though I received my refund a little bit of communication would have gone a long way and I would not have canceled my order I will get the product from someone else

I have sent messages repeatedly and still no response from anyone. I want a refund. I have never even opened the ProBright Advanced powder and I no longer want it. I have read all the reviews and this company is apparently not trustworthy!!! I better get my refund or I WILL report to the Better Business Bureau. This is ridiculous!!

Poor ordered pro tablets for dog to try don’t tell you they signed you up for monthly orders at full price hard trying to cancel as well would not recommend done nothing for my dog over priced dog treats

My dog has been on these four months now and no change at all. She loves the morning treats but they don’t seem to help at all. I have been trying to get a refund so far unsuccessful.

A bit of a scam in my opinion. I tried this out reading that they back their product with a 30 day money back guarantee. Unfortunately my pup didn't care for the product and I initiated a return, only to then be told according to our return policy we only accept unused containers. What a bunch of BS. How am I to try the product without opening it. So instead of assisting a willing customer to test out your product, you get a 1 star review.