PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 22, 2025

Hi Dorothea, We're sorry for any inconvenience this has caused. We understand you’d like to cancel Jack’s supplement, especially since he’s not taking it regularly anymore. One of our team members will be reaching out to you shortly to assist with the cancellation and make sure everything is taken care of smoothly. We’re here to help with anything you need. Kind regards, PetLab Co.

Response from PetLabCo.May 22, 2025

Hi Roberta, We're sorry to hear how much time and effort it took to set up your auto-delivery — that’s definitely not the experience we want for our customers. We’re always working to improve our systems, and your feedback is really important in helping us do that. We'll be sure to share your experience with our team. If there’s anything else we can assist you with or if you'd like help managing your subscription moving forward, we’re here at [email protected] and more than happy to help. Kind regards, PetLab Co.

Response from PetLabCo.May 22, 2025

Hi Thomas, Thank you so much for your continued support over the past years — we truly appreciate your loyalty and are so glad to hear the product is working well for your pup. We completely understand your concerns about pricing and promotions. We definitely recognize how important it is to feel valued as a longtime customer, especially during challenging times. While we don't currently offer ongoing promotions based on the longevity of a subscription, we did take a look at your account, and we're happy to share that you’re already receiving one of the best discounts available on your orders. That said, your feedback is incredibly valuable, and we'll be sure to pass it along to the team. We’re always exploring ways to show appreciation to our loyal customers, and suggestions like yours help shape those conversations. 💖 All the best, PetLab Co.

Response from PetLabCo.May 22, 2025

Hi Elizabeth, Thank you for your feedback — we’re really glad to hear you’re happy with the product, however, we're sorry about the inconsistent shipping timing. We know how important it is to receive your orders on time, especially when it comes to your pet’s routine. We’re actively working to improve our shipping process, and your experience is definitely noted. If there's anything we can do to make this right or assist with your next delivery, please don’t hesitate to let us know at [email protected] — we're here to help. 😊 All the best, PetLab Co.

Response from PetLabCo.May 20, 2025

Hi Lenore, We're sorry for the difficulty reaching us by phone. As we are currently receiving a higher volume of calls, our wait times may be longer than expected, and we're sorry about this. Please know that we don’t enroll customers in subscriptions without their approval. As long as a one-time purchase is selected, you won’t be placed on a subscription. A member of our team will be reaching out to you shortly. Thank you for bringing this to our attention. Best regards, PetLab Co.

Response from PetLabCo.May 20, 2025

Hello there, We understand that the product not working after a year is frustrating. Since every dog is different, we’d love to work with you to find an option that’s more suitable. Please reach out to [email protected], and we'll be happy to help. However, if your pet's symptoms persist, it's a good idea to seek the advice of a veterinarian, as there may be underlying issues at play. All the best, PetLab Co.

Response from PetLabCo.May 20, 2025

Hi Valeria, We're sorry to hear that the product hasn't delivered the results you hoped for. Since each dog reacts differently, we’d be glad to help you consider other options that may work better for your dog. Feel free to reach out to us at [email protected], and we’ll be here to help. Kind regards, PetLab Co.

Response from PetLabCo.May 20, 2025

Hi Deborah, We're sorry for the inconvenience caused by the login and account creation issues. We appreciate you bringing this to our attention, and we'll investigate this promptly to improve your experience. One of our representatives will reach out to you to assist you with this. Your patience is greatly appreciated. Kind regards, PetLab Co.