PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Feb 16, 2025

Hi Linda, We're sorry you're not seeing the desired results with our ProBright Advanced. We understand how frustrating it is when a product doesn't meet our expectations. While the supplement may work for many dogs, it may not be a perfect fit for your furry friend. We appreciate you giving our product a try and sharing your honest feedback. It helps us continue improving our formulas. It is also important to remember that our supplement is not meant to replace regular brushing. Brushing is a very important part of your pup's routine that we certainly do not discourage. Best regards, PetLab Co.

Response from PetLabCo.Feb 13, 2025

Hi Denise, We're so sorry for the difficulty you've had in reaching us. We’ve been experiencing a high volume of inquiries, which has caused longer response times, and we're sorry about this. We’d love to help resolve this for you as quickly as possible. Could you please provide your order ID so we can look into it right away? We truly appreciate your patience and look forward to assisting you. Stay pawsome, PetLab Co.

Response from PetLabCo.Jan 31, 2025

Hi Victoria, We're sorry to hear your dog had this experience. All dogs are unique, which means there have been instances where our product turned out not to be a good fit. We follow stringent quality measures to provide the best products for our best friends. We want to work with you to learn more. Could you please share your order ID? Thank you! Kind regards, PetLab Co.

Response from PetLabCo.Jan 19, 2025

Hi Ellen, We're truly sorry to hear that our product didn’t meet your expectations. We know that every dog is unique and what works for one may not work for all. If you're open to it, we’d be happy to provide information about alternative products with similar benefits that may better suit your Yorkie and your daughter's Russian Toy's needs. Your satisfaction and your dog's well-being are one of our priorities, and we’re here to support you in any way we can. Feel free to reach out to us through the 'Contact Us' page on our website. Stay pawsome, PetLab Co.

Response from PetLabCo.Jan 16, 2025

Hi Lindsay, We're sorry to hear your dog had this experience. We want to work with you to learn more about what happened. Could you provide your Order ID so we can check into this further for you? Thank you! Best regards, PetLab Co.

Response from PetLabCo.Dec 25, 2024

Hi Meshell, We're very sorry to hear about the inconvenience you’ve experienced with your orders. We ship orders to the address provided at checkout. However, if the address is incomplete or contains errors, this can lead to the package being returned to us. We're glad to know that our customer care team has successfully processed a replacement for your orders. If you need anything else, please don’t hesitate to reach out through the 'Contact Us' page on our website. All the best, PetLab Co.

Response from PetLabCo.Dec 9, 2024

Hello Kevin, Thank you for sharing your feedback! We understand your concern about pricing. We're committed to delivering high-quality, carefully formulated products that prioritize your pet's well-being. While our pricing reflects the premium ingredients and rigorous standards we uphold, we continuously strive to offer competitive pricing without compromising on quality. If you have any further questions or concerns, please don't hesitate to reach out. Best, PetLab Co.

Response from PetLabCo.Nov 27, 2024

Hi there, We're truly sorry for any frustration this has caused. Please know that we never charge our customers without their consent. If you received a cancellation email confirming your subscription was successfully canceled, there should not have been any further charges. We'd like to investigate this further to understand what happened and make things right. Could you please share your order ID with us? Best regards, PetLab Co.