PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Mar 4, 2026

Hi Angelo, We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.

Response from PetLabCo.Mar 2, 2026

Hi Cynthia, We are sorry to hear you have not seen the desired results. Typically, our customers report seeing the benefits after 90 days of consistent use. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.

Response from PetLabCo.Mar 2, 2026

Hi Chelsea! We’re really sorry you had this experience and for the frustration it has caused. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.

Response from PetLabCo.Feb 27, 2026

Hi Krystle, We’re so sorry to hear about this experience, and we truly appreciate you bringing it to our attention. It means so much to us that you love the product and that it’s helping your dog, but we completely understand how frustrating and concerning this delivery situation must be. Having your parcel tossed in the middle of the driveway is absolutely not the level of care we expect. Please know that this is not the experience we want for our customers. We will be reporting this to our third-party delivery partner right away so they can investigate and address the issue appropriately. All the best, PetLabCo.

Response from PetLabCo.Feb 27, 2026

Hi Kim, We're very sorry to hear your dog had this experience. We are NASC Certified and follow stringent quality measures to provide the best products for our best friends. We would like to learn more about your dog's experience. A Customer Experience team member will follow up with you directly to assist with this matter. Thank you for your patience. Best regards, PetLabCo.

Response from PetLabCo.Feb 24, 2026

Hi Marilyn, We’re very sorry to hear about this experience. Unexpected charges are understandably frustrating. However, we believe there may be some confusion, as we are PetLabCo., not Pet Factor. We are a separate company and would not have access to or involvement in charges made by another brand. We recommend contacting Pet Factor directly or checking the transaction details on your bank statement to confirm the merchant listed. If you believe a charge from PetLabCo. is involved, please feel free to contact us at [email protected]. Our team would be happy to assist you. Warm regards, PetLabCo.

Response from PetLabCo.Feb 24, 2026

Hi Beth, We’re truly sorry for the frustration this has caused. We understand how upsetting it can be when a subscription arrives sooner than expected, especially after you’ve made changes. When subscription frequency is adjusted, it updates future recurring shipments but does not always impact an order that has already been processed. We apologize if that wasn’t made clear and for any inconvenience this created. Regarding ProBright Advanced, each container is designed to provide a 30-day supply for one dog based on their weight. We appreciate your feedback and will certainly share it with our team. A member of our support team will be reaching out shortly to review your subscription and make sure everything is set up exactly how you’d like moving forward. Regards, PetLabCo.

Response from PetLabCo.Feb 24, 2026

Hi Richard! We’re really sorry you had this experience and for the frustration it has caused. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.