PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Mar 19, 2025

Hi Patricia, We’re sorry the product did not provide the same benefits as it did for others. We want to make sure that we are always going above and beyond to ensure that our furry friends receive the best care and consideration. We would like to learn more about your dogs' experience. Could you please share your Order ID with us? Stay pawsome, PetLab Co.

Response from PetLabCo.Mar 18, 2025

Hi Charlene, We’re sorry to hear Daisy hasn't seen the expected results. We understand that every dog is unique, as is how they respond to certain ingredients. We do have an alternative product that may better suit her needs, and we'd love to explore that option with you. We'll be reaching out to assist you further and see how we can help. Best regards, PetLab Co.

Response from PetLabCo.Mar 17, 2025

Hi Nick, We’re truly sorry for the frustration you've experienced. We strive to provide the best support possible, but due to high volumes of calls and inquiries, wait times can sometimes be longer than we’d like and we’re sorry about this. We’ve already addressed your concern through email, canceled your subscription, and issued a full refund for the charges. We will make sure that no further shipments are sent. If there's anything else you need, please don't hesitate to reach out through the 'Contact Us' page on our website. Best regards, PetLab Co.

Response from PetLabCo.Mar 10, 2025

Hi Lynn, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to a high volume of inquiries, our response times may be longer than usual, but we’re committed to addressing your concerns as soon as possible. Your feedback is important, and we regret that we couldn't meet your expectations. We will respect your wishes and ensure no further communication is sent your way. Thank you for giving us the opportunity to serve you. Wishing you and your pet all the best. 🐾 Best regards, PetLab Co.

Response from PetLabCo.Mar 4, 2025

Hi Kathy, We're sorry to hear about your experience with our subscription. It looks like one of our customer care team members already replied to your email a few days ago with a resolution, and we also received a response from you. We truly appreciate your patience, and we’re sorry for any frustration caused. If there's anything else we can assist you with, please feel free to let us know. Best regards, PetLab Co.

Response from PetLabCo.Feb 28, 2025

Hi Kathy, We're sorry you placed the wrong item for your order and for the confusion caused. Please know that we wouldn’t enroll customers in a subscription without their agreement. As long as you selected 'One-time Purchase,' there shouldn’t be any recurring charges. Could you send over your Order ID so we can take a closer look? Best regards, PetLab Co.

Response from PetLabCo.Feb 25, 2025

Hi Melissa, We're sorry for the challenges you've faced in trying to reach us. We aim to offer the best support possible; however, due to an increased volume of calls and inquiries, you may experience longer wait times than usual. We're sorry for any inconvenience this may cause. So we can assist you further, could you please provide your Order ID? Best regards, PetLab Co.

Response from PetLabCo.Feb 21, 2025

Hi Kristin, We're so sorry for the trouble you're having accessing your account! We understand how frustrating this must be, and we want to help resolve it as quickly as possible. Could you please share your order ID? We truly appreciate your patience and look forward to making this right! Best regards, PetLab Co.