PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 18, 2025

Hi Denise, We're glad to hear that you are seeing some positive changes with our product. It appears that there might have been a communication gap, as we have not received any communication from you about the iodine in our ProBright Advanced. Iodine is a known constituent of brown algae, one of the active ingredients in ProBright Advanced. The information listed on the product label is the extent of the information we have available. While iodine is an important element in most dogs' diets, those with thyroid issues or other rare conditions have specific diet requirements. If you have any concerns about the ingredient, we encourage you to contact your vet. Feel free to reach out to us at [email protected] if you have further questions. All the best, PetLab Co.

Response from PetLabCo.Apr 18, 2025

Hi Elizabeth, We're sorry to hear about your experience and truly appreciate you bringing this to our attention. We strive to meet your support needs promptly, but heightened call and inquiry volumes may lead to longer wait times. Thank you for your patience, and we're sorry for any delays. It’s possible that your order had already been processed or shipped before the cancellation took place, which could be why you received another container. That said, one of our Customer Care team members will be reaching out to you directly to look into this further. Thank you again for your patience, and we’ll be in touch shortly. Warm regards, PetLab Co.

Response from PetLabCo.Apr 15, 2025

Hi Dylan, Thank you so much for sharing your experience with us, and we're sorry to hear that you haven’t seen the results you were hoping for after nearly a year on the Probiotics Chews. We know how important it is to find something that truly helps your pup feel their best. Every dog is unique, and while many see great results with our product, we understand it may not be the right fit for everyone. We appreciate you giving it a fair try and being so patient throughout the process. If you’d like, we’d be happy to assist you in exploring alternative options that may help your pup. Just contact us through [email protected] and we’ll get right on it. All the best, PetLab Co.

Response from PetLabCo.Apr 13, 2025

Hi Heath, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to a high volume of inquiries, our response times may be longer than usual, but we’re committed to addressing your concerns as soon as possible. To assist you with your concern, could you please share your order ID? Once we have this information, we’ll make sure to take care of this for you. Kind regards, PetLab Co.

Response from PetLabCo.Apr 9, 2025

Hi Cheryl, We're really sorry for any confusion or frustration you’ve experienced — this is certainly not the experience we want for our customers. Please know that we do not enroll customers into subscriptions without their consent. Subscriptions are always initiated by the customer during the checkout process. However, you are able to manage and cancel your subscription through your customer account portal online, or you can reach out to us directly for assistance. A member of our team will be reaching out to you to assist you with this. Thank you for your patience! Kind regards, PetLab Co.

Response from PetLabCo.Apr 7, 2025

Hi Nancy, Thank you so much for your continued support over the years—we truly appreciate you and are so glad to hear you love our products! We’re really sorry to hear about the trouble you’ve had with our website. We’re actively working on improvements to make things easier and more user-friendly. If you ever need assistance, please don’t hesitate to reach out to us at [email protected]—we’re always happy to assist! All the best, PetLab Co.

Response from PetLabCo.Mar 24, 2025

Hi Lenee, We're so sorry for the long wait time. We’ve been receiving a high volume of calls, and we truly understand how frustrating this must have been for you. If you ever have trouble reaching us by phone, please know that you can always contact us via email and we’d be happy to assist you. We would like to look into this for you. Thank you and we look forward to resolving this for you. Best regards, PetLab Co.

Response from PetLabCo.Mar 19, 2025

Hi Pam, We're so sorry for the frustration and confusion caused! As long as the subscription option is toggled off at checkout, there shouldn't be any recurring charges. Further, we’ve been receiving a high volume of calls, which has caused delays, and we truly appreciate your patience. We’ll be reaching out to assist you and sort this out as soon as possible! Stay pawsome, PetLab Co.