PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Mar 24, 2026

Hello Christine, We are deeply sorry to hear about the loss of your beloved pet. From all of us at PetLabCo., Please accept our heartfelt condolences for Sherman. We understand that you would like to cancel your orders. Our team will be reaching out shortly to ensure this is taken care of for you as quickly as possible. Kind regards, PetLabCo.

Response from PetLabCo.Mar 27, 2026

Hi Gail, We appreciate you bringing this to our attention. We're sorry the chews in this shipment were too hard for your dog. Our team will be reaching out shortly to ensure this is taken care of for you as quickly as possible. Kind regards, PetLabCo.

Response from PetLabCo.Mar 24, 2026

Hello Kathy, We’re sorry to hear that you had trouble editing your subscription, which led to its cancellation. You can manage your subscription through our customer portal, and it should be a simple process. If you’re still experiencing issues, we’d like to learn more so we can investigate and resolve this for you. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Mar 23, 2026

Hello Debbie, We’re sorry to hear that you haven’t received your order. If you are based in the US, please note that we have a dedicated US website where you can place orders. We also have separate websites available for Canada and the UK. Tracking information is always provided for our orders, and we are sorry for any inconvenience you may have experienced. We’d be happy to help locate your order—could you please provide your order ID? Best regards, PetLabCo.

Response from PetLabCo.Mar 20, 2026

Hi Susan, We were unable to locate any previous cancellation requests from you. We’re sorry if your messages did not reach us as intended. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.

Response from PetLabCo.Mar 19, 2026

Hello Miranda, We’ve received your feedback, and we truly appreciate you taking the time to share it with us! I’m sorry to hear your pup isn’t a big fan of the powder. We understand that every dog is unique, especially when it comes to their taste buds. Here are a few tips that often help picky eaters enjoy thei powder: Probiotic Chews: 1. For Dry Food: Slightly wet your dog's food and then add the recommended amount. 2. For Wet Food or Food with Liquid (food) Topper: Simply add the recommended amount. 3. You could also try mixing it with a bit of bone broth. It is a good idea to help make it more palatable to your pup without diminishing the benefits of ProBright. Please keep in mind any allergies or sensitivities your dog may have, and if you have further concerns, we recommend checking with your vet. Meanwhile, could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.

Response from PetLabCo.Mar 18, 2026

Hello Larysa, We appreciate you sharing your experience. We're sorry to hear that the product didn't help your dog. Supplements can take up to 3 months of consistent use to truly see their potential benefits. However, every dog has different needs, and it may take a different approach to see the results you’re hoping for. We would like to know more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best regards, PetLabCo.

Response from PetLabCo.Mar 12, 2026

Hi there! We’re sorry to hear you have not seen the desired results. Our Probiotic Chews can help to balance your dog’s gut which can, in turn, help with occasional allergies. They are designed to support scratching, paw licking and head shaking. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.