PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 28, 2025

Hi Clarinda, We're sorry for the inconvenience caused about your puppy's supplement not arriving this month. We value your loyalty and appreciate you reaching out to us. We are committed to ensuring your satisfaction and will investigate this matter further. Would you mind sharing your order ID with us? Warm regards, PetLab Co.

Response from PetLabCo.Apr 28, 2025

Hi Teresa, We understand your frustration regarding the recent orders and charges. We're sorry for any confusion or inconvenience this may have caused. We will investigate the matter further and reach out to you directly to address your concerns. Could you provide your Order ID so we can check into this further for you? Best regards, PetLab Co.

Response from PetLabCo.Apr 28, 2025

Hello Ramon, We're sorry for the frustration with the duplicated order and the difficulty in getting help. We are committed to delivering exceptional support, but during peak times, call and inquiry volumes may lead to longer wait times than we desire. We appreciate your understanding, and sorry for any inconvenience. Could you send over your order ID so we can take a closer look? Warm regards, PetLab Co.

Response from PetLabCo.Apr 28, 2025

Hi Debbie, We're sorry to hear you and your Labradors had this experience. We want to learn more about your dogs' experience. Could you please provide your Order ID? Thank you for bringing this to our attention — we’re here to help! Kind regards, PetLab Co.

Response from PetLabCo.Apr 25, 2025

Hi Robert, We understand how frustrating it can be to receive numerous emails and texts, especially when you're dealing with a busy schedule and unexpected veterinary expenses. We're sorry for the inconvenience this has caused, and appreciate you bringing this to our attention. We're committed to addressing your concerns. A member of our team will get in touch with you regarding this. Thank you for your patience. Kind regards, PetLab Co.

Response from PetLabCo.Apr 25, 2025

Hi Frank, We’re really sorry for the inconvenience you’ve experienced with your order and login issues. It’s frustrating when things aren’t working as they should, and we appreciate your patience. One of our customer care team members will reach out to assist you further with this. Thank you for bringing this to our attention, and we’ll work to get everything sorted for you. All the best, PetLab Co.

Response from PetLabCo.Apr 24, 2025

Hi Jennifer, We’re sorry that the product didn't yield the same results for you as it has for others. We understand that every dog is a one-of-a-kind individual, and what works for one may not work for all. If you are looking for an alternative product that may best suit your pup, feel free to reach out to us at [email protected]. We value your effort in trying out our product. All the best, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hello Sheila, We're very sorry that you haven't received your last two orders. One of our commitments is to provide reliable shipping services. However, there may be occasional issues due to factors beyond our control, and we're sorry about this. We would like to look into this for you. Could you please provide your order ID? Kind regards, PetLab Co.