PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Mar 30, 2026

Hello Penny, We’re sorry to hear that you’re having trouble canceling your subscription. You can manage and cancel your subscription at any time through our customer portal, where you can also view any active subscriptions associated with your account. In the meantime, our team will be reaching out to ensure everything is properly resolved for you. We appreciate you bringing this to our attention and thank you for your patience. Kind regards, PetLabCo.

Response from PetLabCo.Mar 30, 2026

Hello Judy, I’m very sorry to hear about the delivery concerns you’ve encountered, especially since you have been home and available, and no delivery notices were left. I also understand how important it is for your dog to have consistent access to their probiotics. We can see that you previously contacted us via phone, and one of our colleagues has already arranged a replacement for your order. We’re glad to confirm that this has been taken care of for you. Best Regards, PetLabCo.

Response from PetLabCo.Mar 27, 2026

Hi Betty, We’re sorry for the frustration. We’re not quite sure what you mean by the recipe, but we’d be happy to help look into it for you. Someone from our Customer Experience team will follow up with you shortly to provide support. Thank you! Warm regards, PetLabCo.

Response from PetLabCo.Mar 27, 2026

Hi Antoine! We’re really sorry you had this experience and for the frustration it has caused. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.

Response from PetLabCo.Mar 26, 2026

Hello Neal, We are sorry to hear that you are getting the product too soon. I understand that you have enough products. Please know that you have options to change the frequency and schedule your next shipment so you will have plenty of time to use the product. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Mar 25, 2026

Hello Mark, We're sorry you're not seeing the desired results with our Probiotic Chews. We've found it usually takes 3 months of the recommended daily dose to see potential benefits. That's normal for any supplement. As for our return policy, the items must be unopened, unused, and in their original condition. Please keep in mind that return requests must be made within 30 days of the purchase date. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best regards, PetLabCo.

Response from PetLabCo.Mar 25, 2026

Hello Barbara, We understand that you would like to cancel your subscription and close your account, and we’re happy to assist you with this. Regarding our phone number, please ensure you’re using +1-866-4-PETLAB (1-866-473-8522) to reach us. In the meantime, our team will be contacting you to make sure this is fully resolved. We truly appreciate you bringing this to our attention and thank you for your patience. Kind regards, PetLabCo.

Response from PetLabCo.Mar 27, 2026

Hello Chris, We are truly sorry to hear about your Pekingese's experience. We tried requesting your information through here, but haven't heard back from you. Please note, we do not sign up customers for subscriptions, they are always optional and chosen by the customer. We'd be more than happy to further assist you in these matters. Please send us an email at [email protected]. We hope to hear from you soon. Kind regards, PetLabCo.