PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Matt D.
Products are amazing and ordering is a breeze with the monthly subscription service.
Response from PetLabCo.Jun 18, 2025
Hello Matt, We're happy to hear that you find our products amazing and that the monthly subscription service makes ordering easy. It's our pleasure to provide convenience and peace of mind for you and your dog. Thanks for sharing! 😊 Warm regards, PetLab Co.
Kathy G.
I had a mistake with my order and they corrit right away
Response from PetLabCo.Jun 17, 2025
Hello Kathy, We're happy to hear that we were able to correct the mistake with your order right away. Thank you for your kind words – they inspire us to keep doing our best and striving for excellence! 🐶 Kind regards, PetLab Co.
Susan E M.
This company texts me to upsell products and telling me to use the product daily to see results in my pet, I have never received the product. I have tried calling but they don't answer. They emailed me (I rarely read emai) the product was delivered but I haven't received it. Now I have paid for 3 jars of pet probiotics that never came. I do not trust this to be a legitimate company and I want my money refunded. I gave up after being on hold for over an hour and selected the option for a call back. Guess what? No call back either! I saw the same product on the Chewy website and wish I had ordered from them. They are a legitimate business and I have no problems receiving their orders. Update to review: I received a call from PetLabCo after posting the old review and the order was shipped to an incorrect address. They have corrected the address and are shipping the order again. Also, they corrected an error on the order so I feel confident they will come through with the proper order quickly.
Response from PetLabCo.Jun 17, 2025
Hi Susan, Thank you so much for giving us the opportunity to make things right. We’re truly sorry for the frustration and confusion caused. We’re glad to hear that our team was able to connect with you, correct the address and the order, and get everything moving in the right direction. Your patience and understanding mean a lot, and we’re committed to ensuring your experience with us from here on out is smooth and positive. 💙 All the best, PetLab Co.
Donna F.
The products arrived quite quickly. Also the more you order the less you pay which is a good deal if you have the money. My puppy loved the Wild Caught Salmon Bites which are cut in small pieces which is great for my puppy.
Response from PetLabCo.Jun 15, 2025
Hi Donna, We're so glad the products arrived quickly! It's great to hear your puppy enjoys the Wild Caught Salmon Bites and that the size is perfect. We appreciate you mentioning the discount for larger orders. Thanks for your feedback! Best regards, PetLab Co.
Dawn D.
So glad I found this, it helps my 2 Parson Russell's teeth so much!
Response from PetLabCo.Jun 15, 2025
Hi Dawn, We are so glad to hear that our ProBright Advanced is helping your two dogs' dental health! Thank you for sharing your positive experience with us! Best regards, PetLab Co.
Wayne
Item came in very quickly. Just started giving to my dog.
Response from PetLabCo.Jun 14, 2025
Hi Wayne, We're happy to hear that the Probiotic Chews arrived quickly! We appreciate you sharing your initial experience with us and your dog. We hope you see good results soon! Best regards, PetLab Co.
Linda B.
My dogs love it! I just put it on their food and add just a little bit of water and mix. Their teeth look are looking great and no bad breath. I can’t wait to see what their vet thinks!
Response from PetLabCo.Jun 14, 2025
Hi Linda, We're happy to hear that your dogs love our ProBright! It's great to know that you've noticed improvements in their dental health and breath. We appreciate you sharing your positive experience! Best regards, PetLab Co.
Sherie R.
We purchased Allergy/Immune and our dogs like them and seem more comfortable less scratches. I bought 3 cans of Probiotics and them like them too. Happy Camper here!!
Response from PetLabCo.Jun 14, 2025
Hi Sherie, We're so glad to hear that our Allergy & Immune and Probiotic supplements are helping your dogs feel more comfortable and that they enjoy them! Thank you for sharing your positive experience. Best regards, PetLab Co.
