PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Oct 22, 2019

Hi Marie, thank you for your feedback! We're sorry to know your subscription was not cancelled after we replied to your email on 10/6 with the subscription management link. No worries though as we have cancelled it on our end, so rest assured you will not be charged again in the future. We've also refunded the latest recurring order, and the funds should be back in your account now. Again, we apologize for the inconvenience this has caused. Should you have any more concerns, you may send us an email at [email protected], and we'd be happy to attend to you. Regards from Petlab Co.

Response from PetLabCo.Oct 22, 2019

Hi James, thank you for your feedback! We are very sorry to hear your order was damaged on its way to you. We do our utmost to ensure that your orders arrive in perfect condition. However there are instances when goods become damaged in transit to you. No worries though as we have now sent out a replacement for this order. We'll also make sure this does not happen again. Again, we sincerely apologize for any inconvenience caused. Please don't hesitate to email us at [email protected] if you have any more concerns. Have a great day! - Petlab Co.

Response from PetLabCo.Oct 22, 2019

Hi Melissa, thank you for your feedback! We're very sorry to know this. We understand your frustration and are taking the necessary steps to make this right. We checked and can see that we have replied to all your emails, the last one we sent was on 10/7. The tracking information for all orders shows that they've all been delivered to your old address. Sorry to know you didn't receive them even though your mail is supposed to be forwarded. No worries though as we have sent a replacement for the 5 orders you didn't receive to the new address. We will also make sure all future deliveries will be sent directly to your new address . You will see more details about the replacement in the email we just sent you. Again, we truly apologize for any inconvenience caused. Should you have any more concerns, just reply to us via email and we'd be happy to attend to you. Thanks again and have a great day! - Petlab Co.

Response from PetLabCo.Oct 22, 2019

Hi Ronald, thank you for your feedback! We're sorry to know the package arrived to you in such condition. We're tracing back from our fulfillment house to the delivery to point how this could've happened and making sure this doesn't happen again. We're sending you two new jars of the Joint Health Chews as a replacement. Kindly check your email for the details. Our apologies again for the inconvenience caused. Should you have any more concerns, just reply to the email we just sent you. Thanks - Petlab Co.

Response from PetLabCo.Oct 15, 2019

We're very sad to hear the product didn't help your pup, David. We continuously work our hardest to make sure our products are made to the highest standards, but we also understand that they do not always have the desired effect for every dog. That's why we offer a 90-day, 100% Money Back Guarantee. We've cancelled your subscription, so you shouldn't be receiving any more deliveries in the future. If you need further assistance, just send us an email at [email protected], and one of our representatives will take care of your concerns. Thank you for giving our product a try! :)

Response from PetLabCo.Oct 14, 2019

Hi Jeff! We're really sorry that you've experienced some issues with your order. Our customer service team has sent you an email regarding the problem and we will sort this out for you as soon as possible!