PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 5, 2019

Hi Susanne, we are very sorry if you felt that way but we totally understand your side on this issue. We regret that you unknowingly subscribed to one but I can assure you that while we do offer subscription packages, these offers are clearly marked as subscriptions. Furthermore, once orders have been assigned with a tracking number, as much as we want to cancel it on our end, the system will no longer allow us. I see that you have been sent a link via email on how to cancel your subscription online. We suggest to please visit the said page using the link so changes on your subscription will be applied right away. As for the second-order in transit, you have the option to decline the package and once we received the returned item we will process a full refund back to your account. We want to let you know that our business is based on goodwill and we are not here to deceive anyone, but rather, to offer solutions. We do value your feedback and thank you very much for giving our products a go. Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes. Cheers!

Response from PetLabCo.Nov 6, 2019

Hi Kimala thank you for giving our product a try. We are sorry if your dogs do not like the chews. May we suggest to give it another week or so to see if the product works. If still, you are not satisfied with the results or your dogs really do not want to chew on those, please send us a direct message so we could help you with the return and refund process. Our product is covered under a 90-days money-back guarantee. Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes. Cheers!

Response from PetLabCo.Nov 5, 2019

Hi Genise! Thank you for getting back to us, and our apologies for the inconvenience. We understand completely why you feel that way, so we have every desire to fix this. We checked and can see that a reply was sent to your email. We only need you to confirm the shipping address, and we'll process the order right away. We will make sure you get the items that you paid for! As for the Facebook message, we didn't receive a message from Niece or Genise. Perhaps you are using the different name for your account? Anyway, we're just waiting on your reply to the email asking for your shipping address so we can finally send the products to you. Again, we apologize for the inconvenience caused. Like you, we wish for this to be sorted out quickly, and we will work with you all the way. Kind regards, Petlab Co.

Response from PetLabCo.Nov 5, 2019

Hello Martha we sincerely apologize if you were not able to reach our customer service line. I would just like to let you know that we take customer's feedback very seriously as we are always striving to improve our services. You may note the following information for your future reference: OPERATING HOURS CALL CENTER PetLab- +1 941-217-1456 Monday to Friday / 9AM to 5PM EST As for the email address, you may reach us at [email protected] or you may also send us a direct message via FB page and we will get back to you as soon as possible.

Response from PetLabCo.Nov 5, 2019

Hi April we are sorry to hear that you are unsatisfied with our product and for what happened to your dog. Using the product as direct should not cause your dog to be lethargic. We want to assure you that our products have undergone all regulatory checks to ensure it is safe for consumption. We've worked our hardest to make our products the best they can be, but we also understand that they don't always have the desired effect for every pet. That's why we offer our 90-day, 100% Money Back Guarantee. So we can process your refund kindly send us a direct message. If there is anything else we could help you with please feel free to message us.

Response from PetLabCo.Nov 4, 2019

Hi, Michael, we are very sorry to hear that you have not received the replacement order we sent. Base on our records, on the day you told us about your issue we have created a replacement order. On the same day also it was prepared at our warehouse and was successfully picked-up by UPS. Although, this is a courier problem, we want to let you know that it is our earnest desire to help locate and provide the status of your order. If you open to a suggestion please check your email for our follow-up message. Nevertheless, we thank you for taking the time to communicate to us why our services didn't meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We look forward to your email response and it is our hope that your local post office can deliver your Itch Relief Chew. If there is anything else we could help you please feel free to message us anytime. Cheers!

Response from PetLabCo.Nov 4, 2019

Hi Rick thank you for taking the time to communicate to us why our services didn't meet your expectations. We sincerely apologize for this matter. We always provide options for the customer -- they can either pay via Paypal or Card, whichever is their preferred payment method. As for the discount that was not applied, please let us know if you have placed the order and we will honor the discount on your order. We can apply it retrospectively. We want to let you know that our business is based on goodwill and we are not here to deceive or worst manipulate our customers but rather, to offer solutions. We do value your feedback and thank you very much for giving our products a go. Please message us a message so we can send the link where you can place the order via card; after placing the said order we can manually apply the necessary discount. For any other concerns, please don't hesitate to reach out to us at [email protected]. Cheers!

Response from PetLabCo.Nov 1, 2019

Hi Pam please accept our sincerest apology for any trouble and inconvenience we have caused you. We highly appreciate your feedback as it can assist us in becoming better in what we do. As for your request, we fulfilled it already. Kindly check your inbox for the Refund Confirmation email. We deeply regret this happened as we believe we could have handled your issue far better. As for the 'shipping feedback,' we will look into this matter further and see how come your order was nowhere to be located. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future. Please don't hesitate to reach out to us at [email protected] if there is anything else we could help you with. Have a great day!