PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 11, 2019

Hi Margaret, we are sorry to hear you have not received your order. We already checked your package is currently in transit but it is with your local post office. The estimated delivery date, as shown on their webpage, will be on Tuesday, November 12, 2019. Kindly check the email we have sent you further detailing your issue. We sincerely apologize for the inconvenience caused. If you have other concerns please feel free to message us at [email protected] or you may also reach us by sending a direct message at our Facebook page. Cheers!

Response from PetLabCo.Nov 9, 2019

Hi Robert, we are sorry to hear that it took a while before you received your order. At this point, we thank you for taking the time to communicate to us why our service didn't meet your expectations. Upon checking the shipment history, it shows a day after you placed your order people at our warehouse facility right away prepared and packed your order. However, it appears that UPS failed to pick it up on the same day which caused the delay, even though the courier already assigned your package a tracking number. We want you to know that we value your feedback as this will help us improve our services and we will continue to find ways to make it easier for our customers to reach out to us whatever their concern maybe. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future. Again, we sincerely apologize for any inconvenience caused. Please let me know how we may assist you from here. Cheers!

Response from PetLabCo.Nov 8, 2019

Hi June, we are sorry to hear there was a delay in your order. Upon checking, the order was not properly created around October which is why we have to manually do it on our end. Checked USPS, it shows that your order has arrived -- November 8, 2019, and is left at your mailbox. You may check your email for the shipping update we have sent. We deeply regret this incident but we want to assure you that whatever feedback we get from customers like you are is an opportunity for us to improve our service. If there is anything else we could help you with, aside from sending us an email at [email protected] you may also reach us by sending a direct message via our Facebook page. Cheers!

Response from PetLabCo.Nov 8, 2019

Hello Steve, we are sorry to hear you have not received your order and your email was not responded too. I would just like to let you know that we take customer's feedback very seriously as we are always striving to improve our services. Upon checking, your order was transferred to your local post office on November 4, 2019, however, it was returned to the sender due to "insufficient address". We already sent an email to you to have this issue sorted out. We do look forward to receiving your reply. If you have other concerns please feel free to message us at [email protected] or you may send a direct message via our FB page and we will attend to your concern. Cheers!

Response from PetLabCo.Nov 7, 2019

Hi Michael, we are sorry to hear that you have not received your order until now. Upon checking, your order left our warehouse facility a day after you have placed your order. As of now, your order is still with UPS but I no longer see any movement in your package since October 18, 2019. No worries, we will arrange for a replacement order for you. Someone from our customer service team will email for the said arrangement. Again, please accept our sincere apologies for the long wait. Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes.

Response from PetLabCo.Nov 6, 2019

Hi Ron, we are sorry to hear you have not received your order until now. We checked the status of your order and it shows it is still with UPS awaiting to be transferred to your local post office. We have sent you an email addressing your issue. We do apologize for the long wait. Please let us know if you wish to proceed with the order as this is still in transit. If you do not want to receive the package you have the option to refuse the delivery and once we received it back at our warehouse facility we can process a refund for you. Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes. Cheers!

Response from PetLabCo.Nov 5, 2019

Hi Miranda thank for taking the time to communicate to us why our services didn't meet your expectations. We are very sorry to hear you have a second order placed without you knowing. We want to assure you that all of these are systems-generated transactions unless its set off to specific channels, a second order will not be generated. The customer has all the control over it given that before checkout, there will be prompts on payment information (which will be filled in by the customer), and unless it is approved, no orders will be processed. Rest assured once we received the four (4) extra bottles on the second order, we will process a full refund. Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes. Cheers!

Response from PetLabCo.Nov 5, 2019

Hi Susan, thank you for the feedback. Please accept our sincere apology if there was another charge you are seeing in your account aside from the order which you initially placed last 29th of October. We find this odd too, as you only placed a one-time purchase. No worries, we are looking into this matter already. Once we get a response from our Accounting team we will notify you via email and from there we will provide a solution for your issue. We understand how frustrating this can be, therefore we want to let you know, we take these kinds of issues seriously. Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes. Cheers!