PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 14, 2019

Hi Ken, we are sorry to know that you received the Multivitamins instead of the Calming Chews. Upon checking, I see that we sent out immediately a replacement order after you informed us of the issue. This is actually one of the many issues we do not want our customers to experience. We would just like to let you know that we take customer's feedback very seriously as we are always striving to improve our product and services. We look forward to hearing how our products worked for your pet. If you have other concerns please feel free to message us at [email protected] or you may also reach us by sending a direct message at our Facebook page. Cheers!

Response from PetLabCo.Nov 15, 2019

Hello Raymond, we are sorry for this matter. No worries though, I see that your subscription has been canceled already by one of our customer service representatives. Rest assured you will no longer receive any orders from us. If you have other concerns please feel free to message us at [email protected] or you may also reach us by sending a direct message at our Facebook page. Cheers!

Response from PetLabCo.Nov 13, 2019

Hi Shelley, we are sorry to hear you have not received your order. Upon checking, it appears your package has not yet been transferred to your local post office to complete the delivery. Kindly check the email we have sent so we can get a confirmation if we have the correct shipping address for the replacement order. We look forward to your response. If there is anything else we could help you with please feel free to message us at [email protected] or you may reach us via our Facebook page.

Response from PetLabCo.Nov 12, 2019

Hi Efraim, thank you for the purchase and for giving our products a try. We're sorry to hear you don't have a favorable opinion of our marketing plan, nevertheless, we appreciate you giving your feedback as this will lead us to customer-directed improvements on our offers and customer service. As for your orders, I checked all three tracking numbers and they are all in transit. Kindly check the email we have sent detailing the order status for each order. If you have other concerns please feel free to message us at [email protected] or you may also reach us by sending a direct message at our Facebook page. Cheers!

Response from PetLabCo.Nov 12, 2019

Hello, Mom of 4, we are sorry to hear about this matter. We want to assure you that all comments posted on this site are from Verified Customers who made purchases from us. They are the ones who share their product review and company experience with us. We do receive comments about the delay in their order, which we sincerely acknowledge to be a frustrating situation. As of this moment, our hands are tied also, as this is a purely external courier problem---and entirely outside our domain. Nevertheless, we take full responsibility for these things as we greatly value our customers experience with us, may it be on the products or the services we provide. Having said that we offer possible solutions to our customers to help fix their issues. As for you case, kindly send us a direct message at [email protected] or you may reach us via our Facebook page with your details, like an email address or order number so we could assist you better. We look forward to your response.

Response from PetLabCo.Nov 12, 2019

Hi Cara, we are deeply sorry for the inconvenience. We know that we cannot compensate for the trouble you've gone through, however, we want you to know that we value you as our dear customer. Rest assured that we will improve our processes so we can serve you and our other customers better. If you have time please check the email we have sent you detailing the status of the split order we did for your Joint Care Chew and Dental Chew. Again, please accept our sincerest apology for any trouble and inconvenience we have caused you. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future. If you have other concerns please feel free to message us at [email protected] or you may also reach us by sending a direct message at our Facebook page.

Response from PetLabCo.Nov 11, 2019

Hello Cassie, we deeply regret we were not able to address your issue properly. I would just like to let you know that we take customer's feedback very seriously as we are always striving to improve our product and services. We already sent an email detailing our workaround to help resolve your issue. Kindly follow the return process and rest assured we will process the full refund for the unwanted bottles. If you have other concerns please feel free to message us at [email protected] or you may also reach us by sending a direct message at our Facebook page. Cheers!

Response from PetLabCo.Nov 11, 2019

Hi Jim, we sincerely apologize if you have not received your order until now. We did some checking, your order is still in transit waiting to be transferred to your local post office to complete the delivery. Kindly check the email we sent detailing the status of your order and the workaround we are willing to offer to incase there is a problem with the delivery. If you have other concerns please feel free to message us at [email protected] or you may also reach us by sending a direct message at our Facebook page. Cheers!