PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 8, 2025

Hi Johanna, We appreciate you reaching out and sharing your feedback. We understand your frustration with the partial refund. We strive to provide excellent customer service and are always looking for ways to improve. We would like to look into this further to see how we can help you and your pup. Could you please share your order ID with us? Best regards, PetLab Co.

Response from PetLabCo.May 6, 2025

Hi Jan, Thank you for sharing your feedback, and we’re really sorry to hear that the Probiotic Chews haven’t worked as expected for your two Shih Tzus. We understand that what works for one dog may not always work for every dog, and we’d be happy to suggest an alternative that may better fit your pups’ needs. If you’d like, feel free to reach out to us at [email protected], and we can help you find a product that may work better for them. Best regards, PetLab Co.

Response from PetLabCo.May 4, 2025

Hi Ronald, Thank you for sharing your feedback with us! We're sorry to hear about the confusion with the shipment of your orders. We are checking this for you, and someone from our team will send you an email to help get this resolved. Thank you for your continued trust and support. Best regards, PetLab Co.

Response from PetLabCo.Apr 30, 2025

Hi Kelly, We understand your frustration with the recent communication regarding your subscription. We strive to provide clear and timely information to our customers, and it seems we fell short in this instance. We are currently experiencing a high volume of inquiries, which may have contributed to the delay in responding to your email. A member of our team will be reaching out to you to assist you with this. Thank you for your patience. All the best, PetLab Co.

Response from PetLabCo.Apr 29, 2025

Hi Marguerite, We're sorry to hear your dog had this experience. We would like to look into this for you and your pup. Would you mind sharing your order ID with us? We will have our representative reach out to you soon. Kind regards, PetLab Co.

Response from PetLabCo.Apr 29, 2025

Hi Samdra, We're sorry to hear that your pup is still feeling uncomfortable—that must be incredibly tough to watch. While our Probiotic Chews have helped many dogs, we know that every pet is different, and sometimes it may not provide the comfort they need on its own. If you're open to it, we do have an alternative supplement that may be a better fit for your dog. Please feel free to reach out to us directly at [email protected]—our team would be happy to help however we can. All the best, PetLab Co.

Response from PetLabCo.Apr 28, 2025

Hello Andy, We're very sorry for the difficulty you've experienced in canceling your subscription. We want to help sort it out for you right away. If you could provide your order ID, we’ll make sure everything is taken care of. All the best, PetLab Co.

Response from PetLabCo.Apr 28, 2025

Hi Tish, We're sorry for the difficulty you've experienced trying to access your account and cancel your subscription. It's certainly not the experience we want you to have. Just so you know, we never enroll customers in subscriptions without their consent. As long as you choose 'One-time Purchase,' there won't be any recurring charges. Could you please share your Order ID so we can look into this further for you and your pups? Kind regards, PetLab Co.