PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 17, 2019

Hi Lukman, thank you for leaving us a review. We're terribly sorry that you've experienced some delivery issues with your recent order. Regrettably, a delay between UPS and USPS has prevented it from going through right away. Our customer service team has sent you an email regarding the problem, and we will sort this out for you as soon as possible! We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Dec 17, 2019

Hi Kimberly, thank you for leaving us a review. We're terribly sorry that you've experienced some issues with your recent order. Rest assured that we are looking into this matter very seriously. Consequently, our customer support team has sent you an email to assist you further. We hope to serve you better in the future! :)

Response from PetLabCo.Dec 3, 2019

Hi Hotel Snob! We want to thank you for calling our attention about this matter. We are very sorry to hear about your unpleasant experience. We understand your frustration and have every desire to fix it as soon as possible. We have sent a request via Trustpilot, asking for your order # and email address so we can investigate what happened and make it right. We're also sorry that the product didn't work for your dog. As soon as we receive your response, we will cancel the subscription right away and refund the latest recurring order. Again, we apologize for the inconvenience caused. We are looking forward to your response. Kind regards, Petlab Co.

Response from PetLabCo.Dec 3, 2019

Hi Armando! :) Thank you for your feedback, and we apologize for the delay in processing the refund. Upon checking, we can see that there was a little confusion on our end. We have already corrected this and processed the full $116.63 refund. Please allow 5-10 days for the funds to show in your account. We are sorry again for the inconvenience. Don't hesitate give us a call at +1 941-217-1456 or email us at [email protected] if you have other concerns so we can attend to you right away. Cheers!

Response from PetLabCo.Dec 2, 2019

Hi Le Grande, Thank you for leaving us a review. We are very sorry to hear that you feel that way towards our customer service. We love to make sure each of our customers has the most fabulous experience with both our service and our products, so we value hearing your feedback! Our customer service team has sent you an email so we can sort out your concerns as soon as possible! We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Dec 1, 2019

Hi Al, We are terribly sorry for the not-so satisfactory shipping turn-around time you experienced. We do allow an average of 5 business days for the shipping of regular orders. Also, we definitely understand your concern regarding the price, and we can assure you that we work tirelessly every day to keep our prices as low as possible. However, we firmly believe that the benefits of this product outweigh the costs. Considering the benefits and the costs of dental work, the prices we offer are quite reasonable. We love to make sure each of our customers has the most fabulous experience with both our service and our products, so we value hearing your feedback. Rest assured that we will continue to strive and serve you better. Thanks for leaving us a review! Cheers! :)

Response from PetLabCo.Dec 1, 2019

Hi L G, We're terribly sorry that you've experienced some issues with your recent order. Regrettably, an error in the order has prevented it from capturing the updated address. Nevertheless, our customer service team has sent you an email in this regard. We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Nov 30, 2019

Hi Barb, We're terribly sorry that you've experienced some issues with your recent local post office deliveries. Thank you for your continued patronage all this time despite the hiccup. Our customer service team has sent you an email regarding the problem, and we will sort this out for you as soon as possible! Nonetheless, we greatly appreciate your leaving us a review. Do let us know if there's anything else we can assist you further with. We hope to serve you better in the future! :) Cheers!