PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 9, 2019

Hi Jennifer! :) thank you for giving our product a go! we are so sorry to hear about your dog's condition. We rely on extensive research on the safety and efficacy of active ingredients and the interaction of the rest of the components of the formulation with such. Our research has not yielded any evidence which indicates that the use of Clear eyes chews may lead to health issues for pets. However, we do offer a money back guarantee as we want you to be 100% satisfied with everything you buy from the Petlab Co. If you are not entirely happy with your purchase, we will refund your money in full, or exchange the goods. All we ask is that you contact our customer services and then return your products back to us. We hope this helps! <3

Response from PetLabCo.Dec 7, 2019

Hi Tony! Thank you for your feedback. We're glad to hear you think the product is great. About the shipping time, we are looking for better ways and taking the necessary steps to improve on it. We appreciate you mentioning this as this will help us achieve consumer-directed improvements. Rest assured that we are working on improving our processes and services to better serve you in the future. Thanks again and have a great weekend!

Response from PetLabCo.Dec 7, 2019

Hi Barbara! :) thank you for your feedback. We're terribly sorry that you've experienced some issues with your recent order. We humbly apologize for the delay. Consequently, our customer service team has sent you an email in this regard so we can assist you further. We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Dec 17, 2019

Hi Wanda, thank you for leaving us a review. We can certainly assist you with yourinquiry. As we don't have an order ID or email address that we can use for reference, please do send us a direct message and our customer support team will assist you further. Please feel free to reach us at the numbers: Petlab co.: +1 941-217-1456. Our working hours are from 9 AM to 5 PM EST, Mondays through Fridays. Or shoot us an email through [email protected] and we will sort this out for you as soon as possible! We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Dec 17, 2019

Hi Rosalie, thank you for leaving us a review. We're terribly sorry that you've experienced some issues with your recent order. Regrettably, an error in the order has prevented it from going through right away. We are glad to update you, though, that the order has now been successfully reprocessed on December 6th and you should receive your order in 5 business days. Consequently, our customer service team has sent you an email in this regard so we can assist you further. We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Dec 17, 2019

Hi Donna, thank you for leaving us a review. We are so sorry to hear about your dog's condition. We rely on extensive research on the safety and efficacy of active ingredients and the interaction of the rest of the components of the formulation with such. Our research has not yielded any evidence which indicates that the use of Dental Formula may lead to health issues for pets. There have been no reports of any harmful effects resulting from the consumption of water with Dental Formula as directed. However, pet parents should consult their veterinarians if they have any questions regarding their pet’s possible health issues. We hope this helps answer your question.

Response from PetLabCo.Dec 17, 2019

Hi Anna, thank you for leaving us a review. We are so sorry to hear about your concern. Our subscription plan is very flexible. We designed this in a way that would suit the needs of our clients with various preferences. Also, we do have a subscription manager that you can access 24/7. As we don't have an order ID or email address that we can use for reference, please do send us a direct message and our customer support team will assist you further. Cheers!

Response from PetLabCo.Dec 17, 2019

Hi Keith, thank you for leaving us a review. We thank you for your patience and we sinscerely apologize for the inconvenience. Due to the high volume of e-mails we receive, our customer service's response time may be delayed or a bit longer than usual. We do answer your email at first come-first served basis and as soon as possible. . Our customer service team should be in touch via email shortly so we can sort out your concerns as soon as possible! We hope to serve you better in the future! :) Cheers!