PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 17, 2019

Hi Mechelle, thank you for leaving us a review. I'm sorry to hear about your unfortunate experience with us. We do apologize for the inconvenience it caused you. We will have someone message you with further information about this issue so it can be responded immediately. Thank you for your patience and we look forward to resolving it for you <3

Response from PetLabCo.Dec 17, 2019

Hi Mindy, thank you for leaving us a review. We are terribly sorry that your experience didn’t match your expectations. Rest assured that we are working on improving our processes and services to better serve you in the future. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and those we can work on still. So, we appreciate your taking the time to send us this helpful review. Our customer service team has sent you an email so we can sort out your concerns as soon as possible! We hope to serve you better in the future! :) Cheers! -Petlab Co.

Response from PetLabCo.Dec 14, 2019

Hi Brenda, Thank you for letting us know of your impression from the recent reviews you’ve read. Your feedback helps us get better. We are sorry, and humbly admit that some of our customers' experience could've been better. Regrettably, due to the recent SALE season, we did experience some delays with deliveries as we received an influx of orders in volumes we haven't anticipated. We are gutted when we miss the mark! Rest assured that we are doing the best we can to get caught up. We will use the feedback we get to make us better and to ensure this doesn’t happen again. We’re normally known for our exceptional quality product and we always aim to deliver a great experience. As you can see on other reviews, our customers recognize us for taking ownership and caring deeply about them and anyone in need of our assistance. This is the utmost reason why Petlab was ever founded, and we mean to uphold the same. We would certainly appreciate another chance to earn your business. We hope you would allow us to do so, then we can show you how and what we truly do. We look forward to serving you soon. Cheers, Petlab Co.

Response from PetLabCo.Dec 12, 2019

Hi Mario. Thank you for your message. We are truly sorry to hear about this experience and we cannot apologize to you enough. We hope our chews will be with you as soon as possible so your pups can enjoy the amazing effects. Again, we are so very sorry and truly regret that our service did not live up to your standards. We hope to serve you better in the future! <3

Response from PetLabCo.Dec 17, 2019

Hi Deborah, thank you for leaving us a review. I'm sorry to hear about your unfortunate experience with us. Rest assured that our customer support team has already fulfilled your request. We are thankful that you found satisfaction with our product and may you continue giving us the chance to help with your dog's breath <3

Response from PetLabCo.Dec 17, 2019

Hi Charlotte, thank you for leaving us a review. Thank you for taking the time to tell us about your unfortunate experience with us. I apologize for the delay and the inconvenience caused. Our customer service team has sent you an email so we can further assist you with your order. Rest assured that we are working on improving our processes and services to better serve you. We hope to serve you better in the future! <3

Response from PetLabCo.Dec 9, 2019

Hi Margarete! :) Thank you for this message. We're sorry to hear that you're having trouble reaching our customer service team, we're trying to get back to everyone as quickly as possible. I also apologize for the delay caused so far. Due to the recent popularity of Dental Formula and Clear eyes chews, we are experiencing slight delays in our dispatch times. Rest assured that we are working to resolve this as fast as we can for our customers. We hope to serve you better in the future! <3

Response from PetLabCo.Dec 9, 2019

Hi Howard! :) thank you for letting us know. We're sorry to hear your pups have not taken a liking to our new Formula. Some dogs can be fussier and more sensitive to taste changes than others, and we cannot blame them as they are just like humans! We do offer a money back guarantee as we want you to be 100% satisfied with everything you buy from the Petlab Co. If you are not entirely happy with your purchase, we will refund your money in full, or exchange the goods. All we ask is that you contact our customer services and then return your products back to us. Also, rest assured that our old formula is still available for you and for the others who prefer it too. We hope this helps! Best, Petlab Co. <3